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Global Atlantic · 7 hours ago

Customer Service Representative - $500 Sign on Bonus

Batesville, Indiana, United States

Full-time

Hybrid

Entry Level

$17.58/hr - $17.58/hr

1+ years exp

Global Atlantic is a leading provider of retirement security and investment solutions. The Customer Service Specialist will be responsible for processing insurance support phone calls, providing excellent customer service, and resolving inquiries related to annuity products.

Financial ServicesInsuranceLife InsuranceRetirement

Comp. & Benefits

No H1B

Responsibilities

Understands insurance products, procedures, and system capabilities

Responds to inbound calls providing excellent customer service

Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable

Receives and resolves telephone inquiries from parties of the contract within service standards

Identify, communicate, and proactively work to solve problems or issues

Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State

Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines

Focuses on Global Atlantic’s long-term success by building strong (internal and external) customer relationships

Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance

Main contact for assigned sales representatives, accounts, and states

Provides a broad range of technical and operational support to clients and agents

Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy

Participation in team meetings and other cross functional groups is expected

This person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channel

Provides other duties as assigned by management

Qualification

Customer service experienceMicrosoft OfficeInsurance industry knowledgePhone presenceInterpersonal skillsOrganizational skillsWritten communicationOral communicationTime management