Harbinger · 1 month ago
Service Engineer
Garden Grove, CA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $120K/yrHarbinger is an American commercial electric vehicle company focused on innovation in the EV industry. The Service Engineer will diagnose and resolve complex service issues, provide input on design improvements, and collaborate with cross-functional teams to enhance customer experience and serviceability.
AutomotiveElectric VehicleManufacturing
Responsibilities
Review and contribute to technical documentation and service manuals; ensure clarity and accuracy of materials managed by the Technical Service group
Participate in project reviews, PDP (Product Development Process) meetings, and other cross-functional reviews to ensure new designs are serviceable
Analyze warranty data to identify trends, root causes, and targets for corrective action, linking cases to applicable problem-solving documents
Key representative in ECO/ECR process to represent service interests, such as but not limited to, backward and forward compatibility, serviceability, and inventory implications
Key participant in RMA (Return Material Authorization) related investigations and reporting
Analyze warranty data to identify trends, root causes, and targets for corrective action linking cases to applicable problem-solving documents
Lead the development and implementation of solutions and process improvements impacting serviceability, reliability, or customer experience
Provide advanced troubleshooting support and field service assistance, including travel to dealer or customer locations as required
Develop technical documentation such as troubleshooting guides, diagnostic charts, repair instructions, and product bulletins
Collaborate with Engineering and Manufacturing on design revisions, modifications, and field corrective actions
Partner with Manufacturing to improve current production processes, tools, and equipment for serviceability and quality
Lead proactive problem-solving efforts with suppliers and internal teams to resolve design or performance-related warranty issues
Drive continuous improvements to the Labor Time Guide through data analysis and field feedback
Support the development of training materials, service tools, and demonstration bucks and displays
Perform other related duties and participate in meetings as assigned by management
Qualification
Required
Excellent communicator with superior verbal, written, interpersonal, technical, and presentation skills
Proven project management experience with the ability to manage multiple priorities effectively
Strong critical-thinking and problem-solving skills, particularly in a fast-paced, entrepreneurial environment
Ability to respond to challenging questions with confidence and professionalism
Skilled in negotiation and organization, with the ability to protect the best interests of all parties involved
Demonstrates a 'Do What You Say, Say What You Do (DWYSSWYD)' mindset—follow-up, accountability, and communication are critical to success in this role
Exhibits a 'Seek to Understand' leadership approach—able to direct with conviction while maintaining openness and perspective
Capable of interpreting customer needs and adapting plans or solutions as necessary
Self-motivated, disciplined, and able to stay on task with minimal supervision
Versatile, flexible, and comfortable working within constantly changing priorities
Creative, innovative, and collaborative team player
Advanced computer proficiency required (MS Office Suite, diagnostic tools, data management systems, etc.)
Strong Skills In: Verbal, written, and active listening communication, Attention to detail and organizational discipline, Interpersonal collaboration and relationship-building, Problem-solving, analytical thinking, and execution
Benefits
Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens
Company
Harbinger
Harbinger is a commercial electric vehicle company that focuses on chassis architecture design.
Founded in 2021
201-500 employees
H1B Sponsorship
Harbinger has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (24)
2023 (4)
Funding
Current Stage
Growth StageTotal Funding
$362.7MKey Investors
Greycroft
2025-11-13Series C· $160M
2025-01-14Series B· $100M
2024-05-21Series Unknown· $13M
Leadership Team
John Harris
CoFounder and CEO
Phillip Weicker
Co-Founder and Chief Technology Officer
Recent News
Sourcery
2025-11-21
Company data provided by crunchbase