Unit21 · 1 day ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $125K/yr
4+ years expUnit21 is a rapidly growing Series C startup focused on leveraging data to combat fraud and money laundering. The Enterprise Customer Success Manager will drive value across the enterprise customer base, manage relationships, and enhance customer experience.
ComplianceDeveloper APIsFraud DetectionRisk ManagementSoftware
Hiring Manager
Jawaan Cole
Responsibilities
Act as the main point of contact for a set group of our enterprise customers
Leverage meetings and engagement styles to create broad and deep relationships in order to understand their success criteria and help tell the story of Unit21’s value to their business
Act as a customer advocate internally, bringing trends and feedback to the team backed by data
Seek to find mutual wins through identification and education around additional features, products or use cases
Drive revenue retention and growth
Create a direct impact on Unit21’s customer experience and growth!
Qualification
Required
Experience in fintech, banking or related fields (AML, fraud)
4+ years of outstanding track record in SaaS customer success or account management, managing a portfolio of enterprise customers
Experience managing complex retention and upsell opportunities, with the ability to lead negotiations
Experience managing accounts of $200k+ ARR
Experience developing and executing on strategy to drive interactions for maximum output
Ability to build long-lasting relationships with senior executives, functional managers, and technical teams, including ability and willingness to travel to see customers on-site
Ability to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution to handle multiple ongoing projects
A process-oriented mindset, with a knack for identifying recurring patterns and capitalizing on them by improving the ongoing process
Outstanding project management and organization skills, and an ownership mindset demonstrated by strong work ethic
Sense of curiosity and learning - focused on internal product knowledge and externally on the customer business
Preferred
Bachelor's degree
Benefits
Competitive salary and pre-IPO stock options
100% company-paid medical, dental and vision insurance (for employee)
Optional HSA and FSA medical reimbursement accounts
Unlimited paid time off
Generous leave programs for life events
401(k)
Charity matching
Annual Learning & Development stipend
One-time Home office set-up stipend
Commuter benefits
Happy hours and team-building events
Great office space in the San Francisco Financial District
Fully stocked kitchen
Lunch provided in SF office multiple times a week
A great company culture with a strong emphasis on diversity, equity and inclusion
Company
Unit21
Unit21 is a no-code platform for risk and compliance operations.
51-200 employees
H1B Sponsorship
Unit21 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (9)
2023 (2)
2022 (2)
2021 (4)
Funding
Current Stage
Growth StageTotal Funding
$92MKey Investors
Tiger Global ManagementA.Capital VenturesGradient
2022-06-29Series C· $45M
2021-07-07Series B· $34M
2020-10-19Series A· $13M
Leadership Team
Trisha Kothari
CEO, founder
Recent News
Company data provided by crunchbase