Customer Program Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

DHL · 1 month ago

Customer Program Manager

positionChicago, IL
timeFull-time
remoteOnsite
seniorityMid Level
money$80K/yr - $106K/yr

DHL Global Forwarding is part of Deutsche Post DHL, the world’s leading logistics provider. They are seeking a Customer Program Manager to manage customer interactions and serve as the primary contact for a strategic customer with a complex supply chain.

Courier ServiceDelivery ServiceLocal BusinessLogisticsSupply Chain Management
badNo H1Bnote

Responsibilities

Review and ensure achievement of customer specific KPIs and service agreements
Provide performance reporting
Maintain communication with internal/external/third parties to meet customer expectations
Provide proactive problem resolution and corrective actions to ensure excellence in service
Key contact for escalations
Develop sustainable relationship with internal and external stakeholders
Coordinate implementation of business
Participate/lead in customer reviews (QBR and/or MBRs)

Qualification

Customer service commitmentFreight forwarding knowledgeAnalytical skillsCommunication skillsProficient in ExcelProficient in WordProficient in PowerPointFluent in English

Required

Strong interpersonal and communication skills and an ability to manage multiple priorities
Strong commitment to customer service and satisfaction
Proficient with email, Excel, Word and PowerPoint
Strong understanding of freight forwarding and the logistics Industry
Analytical and problem solving capabilities
Fluent in English communication (verbal & written)

Benefits

Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Company

DHL

twittertwittertwitter
Glassdoor3.8
company-logo
DHL provides international express mail services including logistics services ranging from national and international parcel delivery.
dateFounded in 1969
location
Bonn, Nordrhein-Westfalen, DEU
people-size10001+ employees
web-link
http://www.dhl.com

Funding

Current Stage
Late Stage
Total Funding
$3.4M
Key Investors
Catena
2019-12-20Corporate Round· $3.4M

Leadership Team

leader-logo
Ken Lee
CEO, DHL Express Asia Pacific
leader-logo
Malcolm Monteiro
CEO - Asia Pacific
linkedin

Recent News

TechCabal
5 African startups advancing commerce, creators, crops, and legal cases
2026-01-11
Retail Insight Network
Waitrose to open first south-west UK distribution centre, creating 550 jobs
2026-01-09
Grocer
Waitrose to open first south west distribution centre in Avonmouth
2026-01-08
Company data provided by crunchbase