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Kidder Mathews · 3 days ago

Client Services Coordinator

Portland, OR

Full-time

Onsite

Entry Level

2+ years exp

Kidder Mathews is a leading commercial real estate firm in the Western U.S. seeking a Client Services Coordinator to support the day-to-day operations of business leaders. The role involves managing administrative tasks, client communications, and marketing efforts to enhance business development and transaction management.

Commercial Real EstateConsultingReal Estate

Growth Opportunities

Responsibilities

Organize, review and manage pipeline, database, marketing tasks and upcoming assignments

Organize and manage calendar and email inboxes by resolving conflicts, escalating issues as appropriate, and ensure timely response and delivery

Coordinate day-to-day interfacing with clients, including assignment tracking (i.e. prospect interaction) and marketing updates

Provide Communication directly with clients, vendors, title/escrow, lenders and office staff over the phone, email and zoom

Coordinate creation of pitch and assignment materials including Offering Memorandums, Broker Opinion of Values and presentation leave behinds

Coordinate due diligence facilitation for in-process transactions

Manage marketing efforts, including:

Annual/quarterly reporting

Brokerage community marketing efforts (photography, eflyers, postcards, newsletters)

Assignment updates on all tracking websites

Deal announcement(s)

List agreement(s)

Addendum(s)

Client Closing Gifts

New Listing Opportunities

Proposals

Plan broker-broker and broker-client events and guest visits for protestive and current tenants, owners, and partners ensuring memorable and positive experience

Input listing information into KM data base systems (KM Connect, CBA, Costar, Loopnet, Crexi, MWMLS, etc.)

Manage expense process by tracking, allocating and organizing

Lead and coordinate summary preparation of available properties for sale/lease

Create mailing lists based on location, uses, etc., as needed

Administer annual holiday appreciation gift process

In partnership with Broker, organize and maintain shared and individual drives and creative ideas for new business opportunities

Perform other duties or projects as requested

Qualification

SalesforceDocuSignMS ExcelMS WordMS PowerPointMS OutlookCustomer serviceCommercial real estatePhotoshopWriting skillsOrganizational skillsCommunication skillsTeamworkAttention to detail

Required

Strong computer skills (Saleforce, DocuSign and MS Excel, Word, PowerPoint, Outlook, Photoshop Big+)

Strong writing, creating and managing documentation skills

Ability to prioritize, multi-task and utilize resources to execute tasks within a deadline-oriented environment

Demonstrated sense of urgency with execution and follow up of tasks and providing required information

Ability to speak, write and understand English

Excellent communication and organizational skills

Ability to build relationships with clients, vendors and internal partners

Demonstrated ability to function in a team environment and proactively problem solve

Highly motivated and high level of initiative

Willingness and demonstration of professional development and continual learning

Professional, clean and neat appearance

Demonstrated accuracy and attention to detail

Professional and customer-service oriented

Demonstrated commitment to continuous process improvement

Ability to learn new Software Systems quickly

Ability to partner with Broker and other internal stakeholders to coordinate activities to complete a common task

Ability to occasionally travel to properties for showings or vendors

Ability to attend meetings with clients and brokerage events

High School Degree or equivalent required

Basic understanding of the commercial real estate industry including leases, purchases and sales agreements; understanding of statistical and financials

2+ years customer service or client facing experience; preferably commercial real estate, sales & marketing experience