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High Side Technology · 4 weeks ago

Technical Operations Analyst

St Louis, MO

Full-time

Onsite

Mid Level

$100K/yr - $115K/yr

4+ years exp

High Side Technology is looking to hire a Technical Operations Analyst. In this role, the analyst will respond to user requests, troubleshoot issues, and provide both technical and user engagement support to ensure successful execution of program objectives.

AnalyticsSoftwareSoftware Engineering

No H1B

Security Clearance Required

U.S. Citizen Only

Hiring Manager

Basha Ezekiel

Responsibilities

Coordinate with the Lead FSR and other members of the FSR team on the program to ensure support is provided in a professional, timely, and efficient manner

Coordinate schedules and reporting of FSR team to ensure the quality and completeness of work products (turnover logs, user reporting, checklists, etc.)

Mentor and train new or less experienced FSRs

Monitor the system to ensure the system is performing as expected and services are functioning correctly

Capture reported system bugs from user feedback and error messages / anomalies discovered from performing check list tasks. Attempt to recreate and diagnose issues reported

Generate timely and accurate reports on system’s performance

Triage, track, and correctly escalate to the appropriate team (FSR, Ops, Developers, User Engagement)

Perform and coordinate ‘Feed Activation / Deactivation and Naming Change Requests’ from the Tasking Authority in a timely manner

Cultivate strong relationships with customers, team members, and users

Develop a deep understanding of system’s feature capabilities so they can leverage problem-solving skills to ensure user inquiries are resolved in a efficient way

Coordinate closely with User Engagement Team for user inquiries for follow on training requests and relaying feature requests to help shape continued evolution of the system

Identify and drive forward support efforts to improve the effectiveness and efficiency of user support

Qualification

Intelligence AnalystFull Motion VideoIntelligence Surveillance ReconnaissanceUser SupportCustomer relationship managementTeam coordinationProblem-solving skills