NVA General Practice · 2 days ago
Customer Service Representative- Pet Resort
Andover, KS
Full-time
Onsite
Entry Level
1+ years expNVA General Practice is seeking a Pet Daycare & Boarding Receptionist who will be the first point of contact for pet parents. This role involves managing client interactions, scheduling, payments, and ensuring a welcoming experience for both pets and their owners.
HospitalMedicalPetVeterinary
Responsibilities
Greet clients and pets warmly; maintain a calm, professional lobby environment
Answer phones, texts, and emails; respond promptly and accurately
Explain services, policies, and requirements (vaccines, feeding/meds, pickup windows, late fees, etc.)
Handle concerns with empathy and confidence; escalate issues to management when needed
Schedule daycare, boarding, and evaluations/temperament tests (if applicable)
Confirm reservations, update client/pet profiles, and document special instructions
Manage waitlists, capacity limits, and cancellation/no-show policies
Verify vaccines, required forms, emergency contacts, and authorized pick-up persons
Review feeding instructions, medications, and belongings at drop-off
Communicate notes clearly to the kennel/daycare team
Process pick-ups, go-home instructions/report cards (if used), and billing
Collect payments, run POS transactions, and balance drawer as assigned
Prepare daily paperwork (boarding cards, feeding/med sheets, labels)
Maintain accurate records and follow confidentiality standards
Support retail sales at the front (treats, toys, etc.) if applicable
Coordinate with kennel/daycare leads on arrivals, departures, and pet notes
Report urgent concerns or emergencies immediately
Keep the front desk and lobby clean, stocked, and organized
This position requires reliable availability, including some weekends and holidays (rotating coverage)
Shifts may vary based on occupancy, holidays, and peak seasons
Qualification
Required
1+ year customer service/front desk experience (pet care, hospitality, or medical office preferred)
Strong communication and de-escalation skills in a fast-paced environment
Basic computer skills (scheduling software, email, POS)
Reliable, punctual, and team-oriented
Comfortable around dogs/cats of all sizes and energy levels
Preferred
Experience in boarding/daycare, grooming, or veterinary settings
Knowledge of basic pet behavior/body language
Cash handling experience and strong attention to detail
Company
NVA General Practice
At NVA General Practice, we’re on a mission to give every pet their best life.
10001+ employees
H1B Sponsorship
NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$128MKey Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M
Leadership Team
John Bruno
Chief Executive Officer
Recent News
Morningstar.com
2025-11-11
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