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RoviSys · 1 day ago

IT Support Technician

Aurora, OH

Full-time

Onsite

Entry Level

$45K/yr - $55K/yr

1+ years exp

RoviSys is seeking an IT Support Technician to join their team and provide expert support to internal users. In this role, you will troubleshoot a variety of IT systems and issues, ensuring smooth operations and user satisfaction.

CommercialIndustrial Automation

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide initial support and troubleshooting for diverse IT systems, including Windows 10/11, Microsoft Office, and network issues

Regularly communicate with end-users to diagnose, troubleshoot, repair, and train staff with all laptops, software, printer, and other IT needs

Diagnose, repair, and maintain computers, laptops, phones, and related hardware

Address common issues such as email problems (including Email Filtering Software) and phone system challenges

Record support requests and resolutions in the internal ticketing system while maintaining up-to-date documentation

Manage asset and inventory records; assist with procurement, setup, maintenance, and audits of IT systems and software

Configure, install, and deploy new workstations, phones, and other IT equipment

Administer Active Directory and Office 365 environments

Aid in installations and upgrades of corporate data center equipment (servers, communication devices, etc.)

Undertake small to medium-sized IT projects and prioritize work to meet service level agreements and deadlines

Perform basic networking troubleshooting and support Dell purchasing and quoting processes

Provide general help-desk support and respond to system monitor alerts as first-line technical support

Other duties as assigned

Qualification

Active DirectoryOffice 365Windows 10/11A+ CertificationMicrosoft OfficeCustomer-friendly attitudeProblem-solving skillsCommunication skillsInterpersonal skills

Required

A customer-friendly attitude with excellent problem-solving, communication, and interpersonal skills

Working knowledge of IT systems, processes, and troubleshooting methodologies

Ability to explain technical concepts clearly to users of varying technical backgrounds

Familiarity with Microsoft Office applications (Word, Excel, Power-Point, Outlook) and basic computer/networking concepts with a focus on Microsoft Windows

Proactive approach to identifying and resolving IT issues, with a strong willingness to learn and adapt

Some related coursework in IT or one-to-two years of experience in the IT field required

Ability to lift PCs and other IT equipment weighing up to 75 pounds

Must be capable of sitting, standing, or kneeling for extended periods

Preferred

A+ or other related certifications

Benefits

Performance Bonuses: Bonus structure designed to reward results

Full Benefits Package: Medical, dental, and vision coverage

Retirement Ready : 401(k) with company match

Time Off: Generous PTO which includes vacation, holidays, and unlimited personal time

Grow With Us: Ongoing training, certifications, and professional development support

Company

RoviSys

Glassdoor3.9

RoviSys is an industrial automation company providing control system integration services.

Founded in 1989

Aurora, Ohio, USA

1001-5000 employees

http://rovisys.com

H1B Sponsorship

RoviSys has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (1)

2021 (1)

2020 (1)