Central Bank ยท 1 day ago
Assistant Branch Manager
Mexico, MO
Full-time
Onsite
Mid, Senior Level
3+ years expCentral Bank is seeking an Assistant Branch Manager to support the Branch Manager in sales, customer service, and daily operations. The role involves supervising staff, promoting bank products, and ensuring high levels of customer service while maintaining operational efficiency.
FinanceFinancial Services
Responsibilities
Responsible for assisting Branch Manager in sales and sales management, customer service levels, and day-to-day operations of facility(s), and assumes responsibility for the branch in the Manager's absence
Maintains knowledge of the bank's sales, service and operations
Acts as a teller, customer service representative, and supervises operations and sales, while providing Legendary Service to customers and employees
Serves as lead for staff by providing a positive example and attitude
Promotes bank's products and services to current and potential customers while providing education and leadership to staff
Ensures customer services are provided, opening accounts, providing customers with information, and resolving banking concerns
Acts as a resource to staff for operational and customer issue exercising discretion and good judgment
Responsible for daily contact with direct report employees and employees in other departments, with two-way communication between all departments ensuring an efficient and productive work place
Responds to daily activities governed by the amount of customer traffic in the facility, customer and employee demands, and meetings and classes
Responsible for keeping Manager informed about activities in facility
Responsible for general knowledge of installment lending to act as a liaison between customers and loan officers
Fills in as a teller when needed
Responsibilities include helping customers, processing transactions, balancing a teller drawer, assisting tellers with problems and decision making, implementing Teller referral model, and explaining policies and procedures
Serves as a lead for staff by referring bank's products and services to current and potential customers
Acts as Customer Service Representative, opening and closing all types of accounts, selling, and referring customers to other departments and resolving customer complaints
Responsible for the facilities referrals and sales
Expectations include reaching personal monthly sales goals and encouraging and be responsible for the facility meeting overall goals
Has an active role in entire sales process, being responsible for coaching and motivating employees
Responsible for overseeing operations of facility
Opens and closes facility, buys and sells money, maintains branch cash levels, performs teller cash box audits, monitors and maintains night depository agreements, monitors security and compliance issues, completes branch audits, and oversees information security
Responsible for operations of branch including staffing, coaching, loss prevention, and development of knowledgeable well trained staff members
Must have a good understanding of security and fraud protections, operations, and products and services
Promotes team atmosphere providing Legendary Service to customers and coworkers while ensuring branch operations in accordance with branch control manual standards
Understands role in case of robbery and knows proper post-robbery procedures
Accountable for other tasks as directed
Interacts with other bank employees to complete customer and employee requests
Provides a lead in accuracy, service, strong sales ability, and efficiency for others
Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives
Tellers, Personal Bankers and Customer Service will report indirectly to Assistant Branch Manager with questions and/or problems
Assumes responsibilities of branch in Branch Manager's absence
Training will take place in Mexico, Columbia, and other outlying branches. Required to commute to Vandalia and Mexico branches
Qualification
Required
Bachelor's degree in business or a related field, or equivalent combination of education and training with at least 2 years of banking experience and 1 year of management experience referred
Previous Sales Experience Required
Advanced knowledge of teller and new account functions, bank regulations, bank policies and procedures and bank products and services
Strong attention to detail with the ability to work with accuracy
Excellent oral and written communication skills and strong customer relations skills
Must work with employees and customers in a cooperative, positive, professional manner
Good judgment and ability to handle confidential information and work quickly and accurately to analyze information and make decisions is required
Demonstrates Ability To Proactively Assume Additional Responsibilities/duties/projects
Successful completion of in-house training programs
Computer skills (email, printer, copy, Microsoft Office), Image Scanner, Cash Counting Machine, Cash Dispensing Machine and Coin Counter
Company
Central Bank
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-04-10Acquired
1998-07-01IPO
Leadership Team
Bill Ferguson
President and CEO
Marshall Abney
President & CEO
Recent News
Business Wire
2022-03-01
Company data provided by crunchbase