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FlightSafety International · 1 day ago

Scheduling Specialist

Columbus, Ohio Metropolitan Area

Full-time

Onsite

Entry Level

1+ years exp

FlightSafety International is the world’s premier professional aviation training company. The Scheduling Specialist’s primary role is to provide complete scheduling oversight for all FlightSafety internal/external customers, ensuring the best overall customer service experience while coordinating training requirements.

Aerospace

Responsibilities

Manages tasks such as scheduling customers/clients, sending confirmations, creating new customer/client accounts, updating client information

Manage all aspects of client training schedules and coordinate with customers on specific training needs and requirements that may impact schedule modifications

Understands regulatory requirements and verifies training objectives

Acts as back-up focal for TSA tracking for incoming clients

Perform Export Compliance checks as needed

Verify/collect pre-training documents

Call customer/clients to confirm attendance and training objectives

Manage client retention program

Act as primary point of contact for assigned program(s) by Interacting and communicating with internal and external customers as well as regulatory agencies

Familiarity with FlightSafety’s product and services, when possible provide customers with additional training available to enhance the overall experience and ultimately generate more sales and revenue

Review and understand country specific guidance and/or documentations and provide the most up to date information to ensure clients/customers and instructors are adhering to all regulatory requirements

Responsible to assess, organize, plan and assign resources to customer training events, instructor training and qualifications

Qualification

Aviation terminologyScheduling softwareCustomer serviceMS Office SuiteCRMFluency in EnglishTime management

Required

Bachelor's degree in Business or Aviation Management preferred or three (3) years' related experience and/or training; or equivalent combination of education and experience; equivalency years' experience substitution must be in related field

Achieved a master level of all responsibilities of Scheduling Specialist, Associate

Requires knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses, as specified by FAA/NAA regulations

Excellent customer service skills

Knowledge of aviation terminology as specified by FAA/NAA

Knowledge of basic scheduling concepts and/or experience with scheduling software

Detail oriented with excellent organization and time management skills

Excellent verbal and written communication skills

Ability to interact with various levels of management in a professional manner

Ability to adapt to changes rapidly and perform in a fast-paced work environment

Results-oriented with high drive to achieve objectives and standards with little supervision or guidance

Customer/client oriented and ability to adapt/respond to different types of personalities

Fluency in English, through both verbal and written communications; able to speak, understand, read and write

General knowledge of the following software: MS Office Suite, TMS Systems, CRM

Preferred

One (1) to two (2) years of aviation experience preferred

Company

FlightSafety International

Glassdoor3.5

FlightSafety International is a provider of professional aviation training, simulation equipment and software. It is a sub-organization of Berkshire Hathaway.

Founded in 1951

New York, New York, USA

1001-5000 employees