Endor Labs · 1 month ago
Customer Reliability Engineer
United States
Full-time
Remote
Mid, Senior Level
4+ years expEndor Labs is building the Application Security platform for the software development revolution. As a Customer Reliability Engineer, you will serve as the highest-level technical support resource, handling complex, high-priority issues and collaborating with Engineering and Product teams to enhance product improvements.
Artificial Intelligence (AI)Cyber SecurityDeveloper PlatformDeveloper ToolsOpen SourceSecuritySoftware
Responsibilities
Own technical escalations from Customer Success Engineers, Solution Architects and Implementation Engineers ensuring swift reproduction and resolution of critical issues
Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues
Provide insight and build closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements
Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful
Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting
Serve as a bridge between the customer and R&D for complex or systemic issues
Document and share solutions for long-term knowledge management and root cause prevention
Qualification
Required
Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices
Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively
A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up
Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences
Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals
Benefits
Health, Dental, Vision and Mental Health plans.
401(k) plan to support your longterm financial goals.
Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!)
Opportunities for co-working and team meetups to foster collaboration.
A dog-friendly office environment for those who love to bring their fur babies along.
Company
Endor Labs
Application Security for the AI-Software Development Era
51-200 employees
H1B Sponsorship
Endor Labs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2022 (3)
Funding
Current Stage
Growth StageTotal Funding
$188MKey Investors
DFJ GrowthCiti VenturesLightspeed Venture Partners
2025-04-23Series B· $93M
2024-07-15Series Unknown
2023-08-03Series A· $70M
Leadership Team
Varun Badhwar
Founder & CEO
Dimitri Stiliadis
Co-Founder and CTO
Recent News
2026-01-13
2026-01-13
2025-12-20
Company data provided by crunchbase