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Habit Burger & Grill · 1 month ago

Director, Equity Operations

Plano, TX, United States

Full-time

Onsite

Director/Executive

$157K/yr - $200K/yr

8+ years exp

Habit Burger & Grill is a division of Yum! Brands, one of the largest restaurant companies globally. The Director of Equity Operations will provide strategic leadership to ensure exceptional customer experiences across multiple restaurant locations, focusing on operational excellence and compliance with safety standards.

Food and BeverageTourismTravel

Responsibilities

Provide strategic leadership for each Market Leader to ensure exceptional customer experience across a diverse group of restaurants in multiple markets

Leads the way by working with each Market Leader to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are always followed to drive bottom line results

Coach and train multi-unit leaders and restaurant managers for operational excellence; support national training initiatives; participate in onboarding processes and monitor training quality for all levels

Develop and maintain strong management staffing levels across all locations; commits to selection processes and monitors staffing levels to anticipate sales seasonality

Ensure uncompromising compliance with OSHA standards, local health and safety regulations, and all company safety and security policies to maintain a safe environment for employees and customers

Lead regional recognition and motivation programs throughout the Region to encourage high performance and build strong team culture

Resolution oriented in all Employee Relations (ER) activities; provides needed ER assistance to managers; is proactive in addressing ER needs in the Region

Partner with Management to identify, troubleshoot and resolve chronic Repair & Maintenance issues; gather data, identify trends, determine causes, and collaborate with R&M Business Partners for solutions. Serves as escalation channel for Facilities team

Communicate strategic vision clearly, set bold performance goals, and drive decisive action that challenges the status quo while upholding the highest brand standards

Qualification

Multi-unit operational leadershipCustomer satisfactionFinancial performanceEmployee engagementAnalytical skillsDecision-making skillsLeadership skillsTeam buildingInterpersonal communicationConflict-resolution abilitiesGrowth mindset

Required

Bachelor's degree preferred but not required

Minimum 8 years of progressive multi-unit operational leadership experience in high-volume, multi-unit retail or restaurant environments (Fortune 500 preferred)

Proven ability to deliver strong customer satisfaction, financial performance, and employee engagement results

Demonstrated success in selecting, coaching, motivating, and developing managerial talent

Strong analytical, business math, and decision-making skills

Exceptional leadership, interpersonal communication, and conflict-resolution abilities

Ability to work flexible hours and be present in restaurants at least 30 hours per week

Growth mindset with desire to advance into broader strategic leadership roles

High capability in team building, motivating, and driving a culture of excellence