Dollar Bank · 4 months ago
Sales Call Center Rep.
2700 Liberty Avenue
Full-time
Hybrid
Mid, Senior Level
3+ years expDollar Bank is seeking a Senior Sales Call Center Rep. in the Account Sales department. This role is responsible for generating new consumer loans and credit cards through proactive outbound calls, as well as handling inbound inquiries and achieving departmental goals.
BankingFinancial ServicesLendingVenture Capital
Responsibilities
Make outbound calls to existing Dollar Bank customers to retain and expand their relationship with the bank to include new loan and credit card products
Assess customer needs through effective listening and questioning in order to recommend solutions including additional products and services
Handle inbound product related calls and show the consistent ability to upsell and maximize these inquiries
Consistently provides the highest level of customer service meeting quality standards when aiding new and existing customers within the markets we serve
Ensure the accuracy of the information provided to customers
Maintain proficient knowledge of Dollar Bank’s products, services, regulations, policies, and procedures, participating in regular product and customer service training throughout employment
Recommend and open several types of retail accounts
Act as a liaison with other departments in solving customer issues
Strive to meet established goals and establish loyal customer relationships
Achieve monthly goals which may include sales goals, CSAT, quality scores and call handling time
Adhere to Bank and department regulations, policies, and procedures in performing daily assignments and tasks
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions
Qualification
Required
High School Diploma/GED required
Three (3) years of proactive sales experience required, with demonstrated experience meeting goals including via outbound or telemarketing calls and lead generation
Must be service-oriented with strong people skills to assess customer needs and respond to questions
Proven critical thinking and problem-solving skills
Able to patiently communicate with customers and departments with diplomacy and tact
Excellent written and verbal communication skills including active listening
Proficient in a variety of computer applications
Competent to work independently and in a team environment
Be flexible and able to adapt to changing priorities
Good organizational and time management skills
Benefits
Medical
Dental
Vision
401(k) with immediate vesting
A generous Paid Time Off program
Tuition reimbursement
Wellness reimbursement for activities such as gym memberships, fitness classes, and nutrition classes
Company
Dollar Bank
Dollar Bank is a full service, regional bank providing banking services
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Griffith
EVP/Chief Financial Officer
Peter Kubiska
SVP | Chief Marketing Officer
Recent News
Seattle TechFlash
2025-09-15
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