K Health · 7 hours ago
Nighttime Care Concierge
New York, NY
Full-time
Hybrid
Entry Level
$40K/yr - $50K/yr
1+ years expK Health is a leading clinical AI company focused on delivering accessible and high-quality healthcare. They are seeking a Nighttime Care Concierge to manage patient experiences, coordinate appointments, and support both patients and providers in a hybrid role that requires flexibility in working hours.
Artificial Intelligence (AI)Health CareInformation TechnologymHealthMobile AppsPrimary and Urgent Care
Responsibilities
Develops close relationships with and serves as primary point of contact for patients
Onboards patients and validate insurance and IDs within department SLA requirements
Schedule appointments, follow-up visits and support the patient in navigating care outside of the virtual clinic
Maintain detailed records of patient interactions and progress to ensure accurate information across all systems
Communicate effectively and proactively with patients, providers and co-workers to facilitate care
Ability to build relationships with different types of people, including clients, organization members, and health care providers
Initiate outreach and missed appointment procedures
Maintain strict confidentiality in accordance with HIPAA policies
Act as an expert on the Clinic App and related systems, processes and tools
Handle multi-channel patient communication based on the needs of the patient (phone, chat, SMS, email)
Monitor Provider schedule adherence and performance within department’s SLAs
Troubleshoot and document technical issues for patient resolution
Act as a liaison between patients, clinical operations and healthcare providers while taking ownership of the patient experience
Qualification
Required
1+ Years in Healthcare/Hospitality experience
Team player in a small, supportive environment
Ability to work with phone, chat, sms and email communication
Empathetic, trustworthy, and passionate about patient care
Organized and flexible: handle changing needs with ease
Tech-savvy: troubleshoot and explain to patients
High school diploma
Must be able to commute to the NYC office
Must be available to work overnight hours (9:00 PM – 7:00 AM)
Preferred
Associate's/Bachelor's in healthcare preferred
Experience with Epic, Salesforce, G-Suite, Jira, and Slack
Benefits
Hybrid work schedule with weekly lunches and stocked fridges
Monthly social committees for company events
18 vacation days, 5 sick days, and 2 personal days.
Stock options for every full-time employee
Paid parental leave
401k benefit
Commuter Benefits
Competitive health, dental, and vision insurance options
Company
K Health
K Health is a data-driven digital primary care system that uses AI to deliver personalized primary care services.
201-500 employees
H1B Sponsorship
K Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$418.7MKey Investors
Claure GroupValor Equity PartnersMangrove Capital Partners
2024-07-01Series Unknown· $88.36M
2023-07-17Series Unknown· $59M
2021-01-19Series E· $132M
Leadership Team
Allon Bloch
Co-Founder & CEO
Recent News
2025-11-23
Company data provided by crunchbase