U.S. Pipe · 3 days ago
Technical Resource Engineer
Boston, MA
Full-time
Onsite
Mid LevelU.S. Pipe is a leading provider of quality water and wastewater products, serving local governments and businesses across the globe since 1899. The Technical Resource Engineer will consult with clients regarding product applications and technical matters, ensuring customer satisfaction and promoting company products through various means including presentations and field investigations.
Industrial ManufacturingManufacturing
Responsibilities
Drives specification inclusion and product promotion through presentations to engineers, municipalities, contractors, and owners
Supports the sales staff
Performs field investigations on an as needed basis of customer complaints when the company’s product fails to meet the customer’s expectations making recommendations as to remedial action required to resolve the source of the dissatisfaction
Recommendations are also made concerning financial settlements on customer damage claims
Consults with owners and owner’s representatives concerning the proper application of the company products and assists in drafting project specifications incorporating ANSI, AWWA, ISO and other applicable standards
Assists in design of product systems to meet specific project needs incorporating ANSI, AWWA, DIPRA, ISO, and other applicable design procedures
This consultation may involve corrosion affects and prevention of the company’s products
Consults with customers (including distributors, contractors, and owner’s personnel) on proper application, assembly, and installation of the company’s products
Trains installation personnel in the proper assembly and installation techniques
Meets with owner’s personnel to discuss failures of the company’s products to meet performance expectations and participates in mutual resolutions to achieve the owner’s expectations
Consults with various company department heads and advises on service and product shortcomings effecting remedial action as required
Qualification
Required
Requires a BS in Engineering (Civil/Mechanical preferred)
Possess problem solving skills
Requires good verbal, written and presentation skills
Must have the ability to apply standard engineering principles to situations and be able to develop solutions incorporating available products and procedures to minimize customer work stoppage in an economical manner
Must have a general knowledge of construction equipment and its capabilities, and construction practices and procedures
Must be able to communicate and negotiate with disappointed people under less than amicable conditions
Every employee is expected to demonstrate the following core values: customer commitment, high-performance culture, fleet of foot, innovation, accountability, integrity, respect for others and teamwork
Preferred
Engineer in Training (EIT) certificate
Professional Engineer (PE) license (or ability to obtain)
Waterworks or Public Utilities experience
Benefits
Team Collaboration: Join a team-oriented environment where collaboration is not just a buzzword but a priority.
Career Growth: Be part of an industry leader renowned for world-class design, manufacturing, sourcing, and distribution, and take your career to the next level.
Comprehensive Benefits: We provide a comprehensive benefits package with options tailored to meet your needs and those of your family.
Company
U.S. Pipe
U.S. Pipe is a manufacturer of ductile iron pipe products, fittings and joint restraints used in drinking water and wastewater systems.
Founded in 1899
1001-5000 employees
H1B Sponsorship
U.S. Pipe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (3)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2016-04-15Acquired
Recent News
2025-07-02
Company data provided by crunchbase