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Diverge Health · 1 month ago

Manager of Patient Engagement Operations

United States

Full-time

Remote

Mid, Senior Level

$105K/yr - $120K/yr

5+ years exp

Diverge Health is dedicated to improving health access and outcomes for those in need. The Manager of Patient Engagement Operations will oversee teams focused on patient enrollment and engagement, ensuring high-quality experiences and operational excellence across markets.

Health CareMedicalPrimary and Urgent CareWellness

Responsibilities

Manage and support Enrollment Specialists, Engagement Specialists, and Experience Analysts by assigning work, monitoring progress, and ensuring timely completion of tasks

Track productivity and performance metrics, summarizing insights for senior leaders

Maintain balanced and full work queues across the team

Evaluate workflow and script effectiveness, offering thoughtful recommendations for improvement

Analyze performance data to identify trends and propose operational enhancements

Elevate feedback from frontline teams to inform long-term enablement and process evolution

Qualification

Care management operationsProcess designWorkflow optimizationPatient engagement principlesData analysisCRM toolsChange managementTeam facilitationCommunication skillsLeadershipOrganizational skillsAdaptability