Summit Utilities, Inc. ยท 4 weeks ago
Credit and Collections Specialist I
Fort Smith, AR
Full-time
Hybrid
Entry Level
2+ years expSummit Utilities, Inc. is a growing natural gas utility known for its commitment to safety and excellent customer service. The Credit & Collections Specialist I will manage delinquent customer accounts, negotiate payment arrangements, and ensure compliance with regulatory requirements while delivering top-notch customer support.
Natural Resources
Responsibilities
Manage a portfolio of delinquent customer accounts to reduce bad debts and ensure timely resolution
Contact customers regarding past due balances and negotiate payment arrangements that align with company policies and regulatory requirements
Educate customers on account responsibilities, payment options, and available assistance programs
Process, track, and follow up on disconnect notices and collections activities in compliance with state utilities commission rules
Research and resolve complex cases, including bankruptcies, returned payments, fraud or identity theft claims, and disputes
Document all customer interactions and account updates accurately in SAP, C4C and other internal systems
Identify accounts that require escalation and partner with supervisor, legal or external agencies as appropriate
Review and follow regulatory requirements to ensure all actions meet jurisdictional standards
Support departmental goals related to delinquency, customer satisfaction, and compliance
Participate in evolving responsibilities as the department grows, adapting to new systems, processes, and regulatory changes
Qualification
Required
High school diploma or GED required
Minimum of 2 years of customer service experience
Strong communication and people skills with the ability to manage difficult conversations professionally
Ability to remain calm under pressure and navigate sensitive customer situations
Basic proficiency in Microsoft Office with the ability to learn new systems such as SAP, IVR platforms and customer portals
Strong attention to detail with accurate documentation skills
Ability to work independently while contributing to a team environment
Flexibility to adapt to changing workloads, priorities, and regulatory requirements
Preferred
Some college coursework is preferred
Experience in collections or utilities is a plus
Benefits
Competitive pay
Medical/dental/vision and other benefits
Company
Summit Utilities, Inc.
Summit Utilities owns and operates several natural gas distribution.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kurt Adams
Chief Executive Officer & President
Scott Sanders
Executive Vice President and Chief Financial Officer
Recent News
Talk Business & Politics
2025-09-04
The Arkansas Democrat-Gazette
2024-04-06
2024-03-12
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