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Community Options, Inc. · 4 days ago

IT Field Technician

Princeton, NJ

Full-time

Onsite

Entry, Mid Level

$55K/yr - $55K/yr

2+ years exp

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. They are seeking a Full-Time IT Field Technician responsible for providing IT services and support, with a focus on smart home technology.

CharityManagement ConsultingSocial

Responsibilities

Provide prompt, courteous support company wide, in person, phone, or email

Diagnose and troubleshoot hardware and software issues primarily in a Windows environment

Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services

Travel to regional offices to troubleshoot and resolve issues

Travel to regional homes to install and support smart home technology

Document, track, and monitor technical problems and solutions

Inform management of recurring problems

Check in regularly with regional office managers to review the IT needs of the office and to ensure that all IT equipment is functioning as needed

Identify and escalate situations requiring urgent attention

Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation

Additional tasks and responsibilities may be assigned

Qualification

Windows troubleshootingSmart home technologyMobile Device ManagementAD proficiencyOffice365 proficiencyLAN administrationAudio/visual experiencePrinter managementLogical troubleshootingSecurity best practicesTime managementInterpersonal skillsAttention to detail