Robotics Field Support Technician jobs in United States
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Ultra · 1 month ago

Robotics Field Support Technician

positionNY, US
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Ultra is an early stage company building AI-native industrial robots that automate warehouse labor. The Robotics Field Support Technician will travel to customer sites to install, upgrade, and troubleshoot robots, while also providing training and support to customers and contributing feedback to product development teams.

Information TechnologyLogisticsMachine LearningRoboticsSoftware
badNo H1Bnote

Responsibilities

Travel to our customer sites to:
Install, upgrade, and troubleshoot our robots in the field
Train and support our customers’ employees to get the most out of our robots
Use your extensive knowledge from the field to bring the voice of the customer to our product, software and ML teams as they design and build our robots and software
When at HQ, help build our actual robots, from giving input on design and component selection, to assembly and testing
Provide outstanding remote customer service in slack, text, or over the phone - monitor robot performance and triage issues proactively as they come up

Qualification

Robotic systems troubleshootingMechanical systems understandingCAD3D PrintingComputer assemblyNetworkingCustomer serviceVR headsets familiarity

Required

3+ years of experience
US citizen/visa only
Ability to travel to customer sites, up to 3 or 4 weeks a month
Understanding of complex mechanical and electrical systems
Ability to build strong relationships with customers
Ability to thrive in a high-trust, high-autonomy environment
Experience in installing, upgrading, and troubleshooting robots in the field
Ability to train and support customers' employees
Outstanding remote customer service skills
Ability to monitor robot performance and triage issues proactively

Preferred

Experience with CAD and 3D Printing
Computer assembly, administration, and networking
Familiar and comfortable with VR headsets
Experience building and troubleshooting robotic and mechanical systems

Company

Ultra

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Ultra builds intelligent warehouse robots that are being deployed in warehouses today.
dateFounded in 2024
location
New York, New York, USA
people-size2-10 employees
web-link
https://ultra.tech

Funding

Current Stage
Early Stage
Total Funding
$0.5M
Key Investors
Y Combinator
2024-09-25Pre Seed· $0.5M
Company data provided by crunchbase