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Northern Bank · 4 weeks ago

Commercial Loan Servicing Specialist

Woburn, MA

Full-time

Onsite

Entry Level

$22.50/hr - $33.50/hr

1+ years exp

Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help customers live their lives and grow their businesses. The Commercial Loan Servicing Specialist is responsible for a wide variety of tasks related to the servicing of commercial loans, including customer service, compliance with bank regulations, and accurate processing of loan transactions.

BankingCommunitiesFinancial Services

Responsibilities

Responsible for providing outstanding customer service to internal and external customers

Demonstrates compliance with all bank regulations for assigned job function

Reviews daily reports to ensure accurate customer billing, rate review, payment changes, transfers and performs maintenance necessary for corrections

Assists in the ongoing processing of exception handling by pulling and working entries from tracking reports

Ensures accurate processing of payments, loan advances and transaction reversals necessary to maintain accuracy in the loan core system

Processes all non-accrual and charge-off entries

Provides payoff quotes, transacts the payoff in core and processes the paid loan paperwork including the preparation of collateral releases

Assists or acts as the main liaison for the monitoring and payment of loan taxes escrowed and work with loan officers to monitor and follow up on delinquencies

Assists or acts as the main liaison for the monitoring of hazard and flood insurance, including force placement

Performs additional duties, departmental cross-training and participates in special projects as required

Perform file maintenance in the core system as needed or directed

Complete credit reference requests

Maintain electronic loan documentation files; scan and index into electronic file system

Work with loan officers and other personnel in the commercial lending department on loan servicing issues, research requests and other questions that arise

Responsible for reconciliation of GL accounts

Performs additional duties as requested