Adaptive Commissioning Solutions · 1 month ago
Guest Service Manager
US-KS-Olathe
Full-time
Onsite
Mid Level
$20/hr - $22/hrAdaptive Commissioning Solutions is partnering with TS2 Hospitality to find a Guest Service Manager for their Holiday Inn Express property in Olathe. The role involves leading the front desk and breakfast teams, ensuring a remarkable hospitality experience while managing operations and staff training.
Information Technology & Services
Responsibilities
Hire, train, and manage a team in all aspects of front desk and breakfast responsibilities
Ability to work a flexible schedule, working alongside the team to train and engage them
Hold regular meetings with all employees ensuring clear expectations are set and standards are met and documented
Complete trainings including brand training, company training, and in-person instruction
Own all aspects of sales execution and assist with sales efforts as directed by management
Cover front desk, night audit, and breakfast shifts or work as double coverage as needed based on staffing
Attend all mandatory hotel and company meetings including weekly leader virtual meetings
Oversee hotel accounting functions including cash handling, accounts receivable, and billing
Passionate about delivering excellent guest service and problem resolution, maintaining a professional and positive attitude in every guest interaction
Previous front desk experience in a hotel preferred
Background in a leadership role engaging, motivating, training, and empowering a team for delivering remarkable hospitality
Act as first point of contact for associates and guests providing excellent communication
Manage and address any employee challenges and performance issues with a positive demeanor
Strong computer and organizational skills
Flexibility with schedule to work evening, weekend, and holidays as needed
Physically able to perform all responsibilities including but not limited to standing for a full shift, bending, stooping, kneeling, reaching, and lifting up to 50 pounds
Qualification
Required
Hire, train, and manage a team in all aspects of front desk and breakfast responsibilities
Ability to work a flexible schedule, working alongside the team to train and engage them
Hold regular meetings with all employees ensuring clear expectations are set and standards are met and documented
Complete trainings including brand training, company training, and in-person instruction
Own all aspects of sales execution and assist with sales efforts as directed by management
Cover front desk, night audit, and breakfast shifts or work as double coverage as needed based on staffing
Attend all mandatory hotel and company meetings including weekly leader virtual meetings
Oversee hotel accounting functions including cash handling, accounts receivable, and billing
Passionate about delivering excellent guest service and problem resolution, maintaining a professional and positive attitude in every guest interaction
Background in a leadership role engaging, motivating, training, and empowering a team for delivering remarkable hospitality
Act as first point of contact for associates and guests providing excellent communication
Manage and address any employee challenges and performance issues with a positive demeanor
Strong computer and organizational skills
Flexibility with schedule to work evening, weekend, and holidays as needed
Physically able to perform all responsibilities including but not limited to standing for a full shift, bending, stooping, kneeling, reaching, and lifting up to 50 pounds
Preferred
Previous front desk experience in a hotel preferred
Benefits
Performance reviews with annual raise eligibility.
Quarterly bonus plan with revenue and team performance incentives.
Health, vision and dental insurance for full-time (30+ hours per week) employees.
Paid time off for full-time employees.
Up to $2400 referral bonus for referring new employees (per referral, see handbook for details).
401(k) with 3% employer contribution (no employee match required, must meet eligibility requirements including age, tenure and hours worked, see policy documents for details).
Hotel discounts for employees, family and friends through brand discount programs.
Opportunities for promotions into senior leadership roles.
Company
Adaptive Commissioning Solutions
We provide quality commissioning services for Healthcare, Higher Education, Mission Critical, and more.
Founded in 2023
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Kevin Chow, P.E. LEED AP BDC
Founding Partner
Company data provided by crunchbase