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Consumers National Bank · 3 weeks ago

Assistant Branch Relationship Manager

Carrollton,OH,US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Consumers National Bank is committed to making a difference through its employees. They are seeking an Assistant Branch Relationship Manager to support the Branch Manager, deliver exceptional customer service, and perform Universal Banker duties at the Carrollton branch.

BankingFinancial Services

Responsibilities

Serve in a supervisory role in the Branch Manager’s absence

Offer support and performance coaching to all branch employees

Create work hours/schedules for employees (adequate branch coverage, time off, early days, overtime avoidance)

Schedule vacations and other time off for branch associates

Assist in supervision of branch security

Deliver exceptional customer service with a positive approach in all areas of retail banking

Perform all Universal Banker tasks and responsibilities within established policies, procedures and guidelines

Open all types of deposit accounts for consumer and commercial customers

Takes loan applications, process and close consumer loans

Provide Notary Public services and Medallion Signature Guarantee

Build customer loyalty, establish customer relationships, and utilize relationship selling to provide solutions

Identifies customer needs and refer financial products and services both to current and prospective clients

Generate new business to assist in meeting established profitability goals

Qualification

Banking experienceCustomer serviceLending experienceNotary certificationNMLS certificationInterpersonal communicationProblem resolutionBasic computer skillsTeamworkAttention to detailTime management

Required

A minimum of two years of progressive banking/financial services/teller experience with a successful compliance, customer service, cash handling, referral and/or cross sell ratings preferred

Ability to demonstrate competence in retail consumer lending responsibilities and duties

Demonstrated proficiency in interpersonal communications, verbal and written is a must

Ability to prepare or interpret basic verbal and written instructions and/or perform routine mathematical functions

High school diploma or equivalent

Ability to obtain and maintain Notary and NMLS certifications

Capable of successfully identifying customer needs, goals and objectives and suggesting bank products and services that match the customers' needs

Ability to respond and assist customers with inquiries and problem resolution skills

Proven ability to work in a team environment

Proficiency in basic computer skills

Careful attention to detail and time management

This position requires the ability to sit and/or stand for extended periods of time in an office setting

Advanced verbal and written communication skills including use of phone, computer, speaking, listening, and presenting