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Catholic Charities of Central Colorado · 1 month ago

Housing Success Navigator [Rapid Re-Housing, Case Management, Low-Income Transitional Housing]

Colorado Springs,CO,US

Full-time

Onsite

Entry Level

$20.60/hr - $25.95/hr

1+ years exp

Catholic Charities of Central Colorado is dedicated to supporting individuals and families facing housing instability. The Housing Success Navigator will manage the Rapid Re-Housing Program, providing rental assistance and case management to help families secure stable housing while coordinating with community partners to connect clients with essential resources.

Human Resources

No H1B

Responsibilities

Conduct intake screenings and assessments for families and individuals who are seeking rapid re-housing support using designated tools to include VI-SPDAT and CFSA2.0 or other case management assessment tools

Complete a comprehensive tenant screening and housing retention barrier assessment at enrollment or within 72 hours, including substance use impacts, conflict patterns, household composition, history of lease violations, and other factors that may cause housing crises

Provide, collect, and submit necessary documentation (rental paperwork, etc.) in accordance with grant guidelines and program procedures

Develop and maintain individualized housing stability plans with housing-focused, SMART goals tied directly to lease compliance, retention, and a path to independent rent payment, updating plans regularly with client input as circumstances change

Match households to appropriate landlord partners based on the severity and type of barriers and landlord screening flexibility and develop specific barrier mitigation strategies prior to beginning the housing search

Conduct a household budget analysis at enrollment and at least quarterly, and use it to guide a written financial sustainability plan that details how the household will assume full rent within the program timeframe

Provide targeted financial capability support, including financial literacy education (budgeting, rent and utility management, basic credit repair), referrals to credit counseling when needed, and ongoing monitoring of income growth, benefit access, and financial viability to inform assistance levels

Lead proactive landlord engagement efforts, including monthly check-ins during the first 3 months of tenancy, a 24-hour response expectation when landlords raise concerns, and provision of conflict resolution and mediation services between tenants and landlords

Ensure that participants understand their lease terms, maintenance obligations, conflict resolution options, and eviction procedures before lease signing, and implement “managed exit” protocols to facilitate voluntary moves when housing is not working in order to prevent formal evictions

Meet a 30-day housing placement target from enrollment by actively supporting housing search and placement, completing required housing inspections (move-in, post-move-in, and quarterly), and documenting all housing search and placement activities in the client file

Implement proactive monitoring and crisis response, including bi-weekly check-ins focused on emerging housing stability threats (lease compliance, household composition changes, income disruptions), and a rapid response protocol for late rent, neighbor conflicts, and lease violations using mediation and motivational interviewing techniques

Conduct at least quarterly reassessments of income, household composition, and assistance needs, apply clear exit readiness criteria to determine when financial assistance and case management should end, and adjust rental assistance amounts based on documented financial viability and progress toward stability

Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic and case plan information to produce reliable program reports

Submit accurate financial documentation and maintain accurate financial records

Actively communicate with and seek support from supervisor including providing information on number of referrals received, assessments and interviews completed, and allocation of funds

Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards

Assist in maintaining proper grant documentation for a Continuum of Care grant

Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations

Cultivate and maintain working relationships with landlords and provider organizations for referral and follow up support

Act as liaison between internal program and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services

Monitor affordable housing inventory in the community

Participate in local meetings and training, with the approval of supervisor, to remain current on homelessness, poverty, and related issues

Participate in ongoing training and be responsible for following Quality Standards for Family Strengthening & Support and Trauma-Informed Care

Participate in Coordinated Entry meetings to pull down clients for Rapid Rehousing

Serve as secondary support to the Rent Assistance Program

Qualification

Case ManagementHousing NavigationHousing TypesCrisis PreventionFinancial Literacy EducationComputer ProficiencyBilingual (English/Spanish)Trauma-Informed ApproachClient-Centered ApproachOrganizational SkillsNegotiation SkillsProblem-Solving Skills

Required

Experience with low-income, transitional housing, rapid re-housing, or vulnerable populations

Bachelor's degree in Human Services, Social Work, Psychology or related field preferred along with one-year full-time experience working with housing case management; or Alternatively, an Associate's degree in Human Services, Social Work, Psychology or related field and at least two years of full-time experience working in housing case management

Excellence in case management – ability to connect with clients and help them establish exit plans that will allow them to exit from rapid re-housing to other, stabilized housing

Knowledge of the types of housing available in the local community, including eligibility requirements and processes, costs, amenities, and services

A working knowledge of landlord-tenant rights, protections, and responsibilities, and the ability to assess and provide information to participants on tenancy requirements

The ability to assist participants in accessing community resources they will need to secure and retain housing

Familiarity with strategies that participants can use to prevent or resolve future housing crises

The ability to assist households using a Housing First, strengths-based, equitable, and person-centered approach

Skills related to negotiation, mediation, creative problem-solving, crisis prevention and de-escalation, and motivational interviewing

Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community

Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable)

Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management

Ability to follow directions and interpret policies and procedures to ensure compliance

Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail

Valid driver's license and reliable transportation

Travel throughout the program's service area is required on a regular basis

Must be able to regularly climb stairs, as the job requires

Ability and willingness to work within the established structure and guidelines of Catholic Charities

High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively

Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events

Successfully complete background clearance