Independence Blue Cross · 4 weeks ago
Senior Business Systems Support Admininistrator
Philadelphia, PA
Full-time
Hybrid
Senior Level
5+ years expIndependence Blue Cross is a healthcare organization seeking a Senior Business Systems Support Administrator. This role is responsible for supporting and implementing strategies to enhance the utilization of Provider Portal transactions, including conducting training and resolving issues to improve provider satisfaction and efficiency.
Health CareHealth InsuranceInsuranceMedical
Responsibilities
Ensures provider portal issues reported from key intake channels (ServiceNow, L2 PEAR Production Support, Provider Network Services, etc.) are reviewed, logged, and assigned
Researches, troubleshoots and either resolves or identifies a path to resolve complex issues submitted by providers either via emails or phone calls
Supports provider portal registration, deployment, and provisioning activities by assisting providers with gaining system access
Provides provider training by either referring them to training documents or providing hands on verbal/visual training on how to use the system and conducts walk-throughs on how to complete a transaction in the system
Supports provider outreach campaigns. Conducts outreach calls to notify providers of platform changes and any revised logon procedures
Collaborates with other business areas to assist with resolution of provider portal issues
Assists management with the preparation of workflows and in writing provider communications, e-reference guides, and internal documentation/desk procedures as needed
Provides UAT support for system fixes and upgrades working with team Lead Business Systems Analysts, technical support teams, and external vendors
Develops and maintain positive working relationships with external customers, vendors, and other functional areas
Performs other duties as assigned
Qualification
Required
Bachelor's degree in computer technology, business administration, health administration or related field/equivalent experience
5+ years progressive experience in a managed care setting
Proficiency with Microsoft Office Products: Word, Excel, and PowerPoint
Strong analytical skills, attention to detail as well as strong oral, written, interpersonal and presentation skills
Ability to self-start, self-motivate and work independently, as well as the ability to adjust priorities as required
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app
Company
Independence Blue Cross
The leading health insurer in southeastern Pennsylvania. It is a sub-organization of Independence Blue Cross.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Alexandra Jorgensen
Senior Vice President Human Resources
Joe Geist
SVP & Market President, National
Recent News
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