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NetSuite · 1 month ago

Senior Cloud Support Engineer - OCI Multicloud Support

Nashville, TN, United States

Full-time

Onsite

Mid, Senior Level

4+ years exp

NetSuite is seeking a Senior Cloud Support Engineer to serve as the technical interface to customers, OEMs, and VARs for resolving issues related to Oracle products. The role involves researching and developing solutions to customer problems while working independently and requires a strong understanding of cloud computing and networking.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Responsibilities

Act as the technical interface to customers, OEMs, and VARs for resolution of problems related to Oracle products

Research and develop solutions to customer issues

Complete assigned duties with minimal direction from management

Qualification

Cloud NetworkingPublic Cloud PlatformsTechnical Support ExperienceCloud Computing KnowledgeCustomer Service FocusEnglish CommunicationSelf-Motivated

Required

Bachelor's degree in Computer Science, MIS or relevant work experience

4 + years of experience in Infrastructure or cloud-related field

Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing

Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI)

Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service

Good written and verbal English communication skills

Effectively communicate with people on both a technical and non-technical level

Ability to work with a global, remote workforce

Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided

A focus on customer service / satisfaction

Must work from Nashville office 5 days/week and be part of On-Call rotation