International Rescue Committee · 1 month ago
Client Benefits Specialist
Richmond, VA
Full-time
Onsite
Entry, Mid Level
$22/hr - $23.60/hr
2+ years expThe International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. The Client Benefits Specialist supports the best possible resettlement and post-resettlement experience by assisting clients in accessing and maintaining public, nonprofit, and private sector benefits.
CharityCommunitiesHumanitarianNon ProfitSocial
Responsibilities
Provide a wide variety of direct client services through a trauma-informed framework that safeguards and promotes the dignity and self-determination of clients. Connect clients with IRC and partner resources with a focus on clear and timely communication
Work across direct services teams (Casework, Employment, Family Wellbeing) to communicate information to clients, advocate on their behalf, and support the coordination of services
Provide supplemental support, as needed, to Casework team in preparing initial client applications for local Departments of Social Services to secure benefits including cash assistance (TANF and RCA), SNAP, and Medicaid; Social Security Administration (SSI and SSDI), and other related benefits as appropriate
Maintain system to remind clients of upcoming required reviews concerning their benefits, and provide additional assistance as needed to complete required documentation to ensure they compete requirements to maintain eligibility. Educate clients needing additional assistance on completing required paperwork to support their ability to independently meet requirements
Assist families eligible for Child Care Subsidies to identify appropriate placements and obtain benefits
Assist families applying for public housing or housing voucher programs to properly complete applications
Assist families to apply for a local Affordable Connectivity Program to obtain low-cost or free internet and cell phone service with corresponding voice and data plans
Coordinate and assure uptake of private sector donation programs such as DoorDash and Lyft vouchers
Conduct research into and increase usage of benefits and services not currently offered or inconsistently provided to clients
Develop and maintain partnerships with local Departments of Social Services and other public and community organizations for client referrals as needed
Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed
Other duties as assigned
Qualification
Required
Relevant professional experience in human services, customer service, or work requiring accurate and timely recordkeeping required
Strong commitment to ensuring the success of the IRC mission while adhering to the values of service, accountability, integrity, and equality as defined in the IRC Way
Attention to detail and accuracy in work product
Proven ability to contribute both independently and as a key team member
Fluent in English, both spoken and written
Demonstrated success working and communicating effectively in a multi-cultural environment
Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively
Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes
Valid driver's license and access to personal, insured vehicle
Preferred
Bachelor's degree in social work or related field of study preferred
Minimum of 2 years' experience strongly preferred
Experience working with refugee and/or immigrant populations strongly preferred
Proficiency in language(s) spoken by IRC's clients is desired; including Dari, Farsi, and/or Pashto
Benefits
10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
Medical insurance starting at $143 per month
Dental starting at $6.50 per month
Vision starting at $5 per month
FSA for healthcare and commuter costs
A 403b retirement savings plans with immediately vested matching
Disability & life insurance
Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Company
International Rescue Committee
IRC responds to the world's worst humanitarian crises & helps some of the most vulnerable people from harm to home.
10001+ employees
H1B Sponsorship
International Rescue Committee has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (13)
2023 (20)
2022 (17)
2021 (13)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$1.25MKey Investors
American Student AssistanceThe Pfizer FoundationU.S. Department of Agriculture
2024-03-25Grant· $0.5M
2021-11-30Grant
2021-10-07Grant· $0.75M
Leadership Team
David Miliband
President & CEO
Katherine Crowley
Associate Director, Global Corporate Partnerships
Recent News
2026-01-22
Business Wire
2025-12-09
Company data provided by crunchbase