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Custom Information Services · 1 month ago

Level 2 – NOC Engineer – Dallas / Fort Worth

Dallas, TX

Full-time

Hybrid

Mid Level

3+ years exp

Custom Information Services is an established Tech firm in the DFW area seeking a Level 2 – NOC Engineer to join their team. The role involves providing advanced technical support for server and networking issues and acting as an escalation point for the Tier 1 helpdesk team.

ConsultingEnterprise Resource Planning (ERP)Information Technology

Responsibilities

Provide advanced technical support for desktops, servers, and network infrastructure at client sites and remotely

Diagnose and resolve complex hardware, software, and network issues

Manage and maintain Active Directory, including user accounts, group policies, and access permissions

Perform routine maintenance tasks such as data backups, patch management, and system updates

Experience integrating and working within a high-volume helpdesk environment supporting various legacy and state-of-the-art technologies

Qualification

VMWareActive DirectoryNetworking architectureCloud technologiesSecurity policiesWindows ServerTechnical supportDiverse Operating SystemsTroubleshootingHelpdesk experienceLeadership skillsCommunication skills

Required

Minimum 1 year of relevant IT experience

An operational working knowledge of virtualization including VMWare, HyperV, Proxmox and network storage systems

Provide advanced technical support for desktops, servers, and network infrastructure at client sites and remotely

Diagnose and resolve complex hardware, software, and network issues

Manage and maintain Active Directory, including user accounts, group policies, and access permissions

Perform routine maintenance tasks such as data backups, patch management, and system updates

An operational working knowledge of networking architecture and technologies including TCP/IP, VLANS, routing, switches, firewalls, DNS, VPN, and VoIP. (Cisco, Fortinet, SonicWALL)

Working knowledge of Active Directory (AD structure, default objects, roles, GPO's and policies) and Windows Server Technologies (Windows Server, HyperV, RDS, SQL, IIS …)

Working knowledge of security policies and controls

Experience with cloud technologies (Azure, O365, AWS, Google, GSuite …)

Experience integrating and working within a high-volume helpdesk environment supporting various legacy and state-of-the-art technologies

Diverse Operating System knowledge is a plus (Windows, Mac, Linux …)

Bachelor's degree required

3+ Years systems architecture, administration, installation, and troubleshooting