Apply on Employer Site

Contrarian Thinking · 2 months ago

Senior Associate - Client Success & Program Management

Austin, TX

Full-time

Onsite

Senior Level

5+ years exp

Contrarian Thinking is an investment firm and media company focused on helping business owners achieve financial freedom. The Senior Associate - Client Success & Program Management will blend strategic advisory skills with hands-on coaching to empower business owners, ensuring a seamless client experience and driving retention and revenue growth.

Management Consulting

Responsibilities

Own the client experience. From the first handshake to the renewal. Every interaction, every touchpoint, every handoff is your purview

Turn relationships into revenue. Design engagement cadences, event follow-ups, and communication rhythms that don’t just retain clients, they expand accounts and amplify lifetime value

Be the system architect. Build the CRM dashboards, SOPs, and reporting infrastructure that make our client health and renewal pipeline obvious at a glance

Get your hands dirty. Early on, you’ll personally drive bookings, lead calls, and set the gold standard while we scale the team

Design playbooks that scale. Codify what works, scripts, workflows, pre- and post-event comms, so the entire team can replicate it

Partner across functions. Sync with Sales, Events, Advisory, and Media so clients feel one cohesive experience (not five disjointed ones)

Measure what matters. You’ll own KPIs for renewals, expansions, churn, NPS, and most important increasing our clients revenue - and obsessively improve them quarter over quarter

Qualification

Client success managementCRM systems (HubSpot)Team leadershipRevenue retention strategiesSystem architectureStrategic advisory skillsHigh emotional intelligenceCommunication skillsProblem-solving skills