Washington State Department of Labor & Industries · 1 week ago
L&I Asst. Director of the Customer Service, Compliance, and Public Safety Division
Greater Seattle Area
Full-time
Hybrid
Director/Executive
$121K/yr - $170K/yr
10+ years expWashington State Department of Labor & Industries is dedicated to the safety, health, and security of Washington's workers. They are seeking an Assistant Director to lead the Customer Service, Compliance, and Public Safety Division, ensuring effective management and oversight of various programs aimed at preventing injuries and ensuring compliance.
Information Technology
No H1B
Responsibilities
Working to prevent injuries and loss of livelihoods among the public and workers by leading the Contractor Compliance, Electrical, Elevator, Factory Assembled Structures, Plumber Certification and Pressure Vessels programs
Coordinating initiatives to detect and respond to fraud and abuse in the workers’ compensation system and producing strong results by leading the Field Audit, Firm Appeals, Collections, and Investigation programs
Effective Customer Service management and operation in the 19 statewide offices
Develop, maintain, and execute a systematic and innovative approach to keep accomplish the agency mission to keep Washington safe and working
Promote divisional partnership in a manner that promotes teamwork and exceptional customer service and provides leadership to influence the direction of staff and related resources to meet the agency’s mission and goals
Inspire and lead divisional leaders and provide strategic direction for legislative and rule-making initiatives and implementation, financial analysis, information technology, facilities functions, risk management, and agencywide issues affecting the division. This work is done in partnership with other members of the agency’s Executive Leadership Team
Provide leadership through setting goals, performance targets, action plans, operational and policy initiatives, and advocating for agency support and resources for the division
Lead a strategic approach to detecting and deterring fraud and abuse by employers, workers, and health care providers in Washington’s workers’ compensation system
Lead public safety programs to ensure licensing and registering of tradespeople, and inspections of the work are safe and comply with relevant safety standards
Provide strategic oversight and leadership for customer service operations in 19 offices around the state
Participate in or lead agencywide teams in working on coordinated actions, law or rule development, and data sharing
Collaborate with interested parties impacted by policies and legislative proposals
Qualification
Required
Equivalent Combination Of Experience And Education Totaling 10 Years
Progressively responsible and challenging management experience in public administration, business, workers' compensation, or other lines of insurance, state or federal tax compliance, auditing or accounting, investigation, construction inspection, or related fields
Knowledge and experience in public policy, human resources management, leadership principles, and strategic planning practices
Ability to lead and inspire an organization in a manner that promotes teamwork, exceptional customer service, and provide leadership to influence the organization in offices throughout the state to meet agency mission and goals
Effectively communicate with diverse individuals and groups and mediate conflicts to resolution
Develop and maintain effective working relationships with interested parties, leadership, other professionals, and agency staff
Bachelor's degree in business administration, criminal justice, law, public administration, or closely related field or equivalent relevant experience
Valid unrestricted driver's license and have private insurance if driving a privately owned vehicle on state business
Preferred
Knowledge of the operational challenges and public policy issues associated with public safety and compliance programs
Ability to collaborate and manage employees who are centrally located as well as those dispersed in the field
Experience testifying before legislative committees
Benefits
Paid leave
Tuition reimbursement
Infants at Work
Generous retirement
Company
Washington State Department of Labor & Industries
The diverse programs that make up the Washington State Department of Labor & Industries (L&I) share a common purpose: safety, protection and economic opportunity.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mukesh D.
Chief Technology Officer
Audrey Dorsey
Chief Administrative Officer
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