Ultra · 1 month ago
Robotics Field Support Technician
NY, US
Full-time
Onsite
Mid Level
$75K/yr - $100K/yr
3+ years expUltra is an innovative company focused on building practical, general-purpose robots for repetitive manipulation tasks. They are seeking a Robotics Field Support Technician to help scale their fleet of robot deployments by traveling to customer sites for installations, upgrades, and training while also providing remote support.
Information TechnologyLogisticsMachine LearningRoboticsSoftware
Responsibilities
Travel to our customer sites to:
Install, upgrade, and troubleshoot our robots in the field
Train and support our customers’ employees to get the most out of our robots
Use your extensive knowledge from the field to bring the voice of the customer to our product, software and ML teams as they design and build our robots and software
When at HQ, help build our actual robots, from giving input on design and component selection, to assembly and testing
Provide outstanding remote customer service in slack, text, or over the phone - monitor robot performance and triage issues proactively as they come up
Qualification
Required
3+ years of experience
Extreme sense of urgency and ability to move quickly and decisively
Willingness to travel to customer sites, up to 3 or 4 weeks a month
Ability to understand complex mechanical and electrical systems
Strong customer relationship skills and ability to set and overdeliver on expectations
Ability to thrive in a high-trust, high-autonomy environment
Preferred
Experience with CAD and 3D Printing
Computer assembly, administration, and networking
Familiarity and comfort with VR headsets
Experience building and troubleshooting robotic and mechanical systems
Company
Ultra
Ultra builds intelligent warehouse robots that are being deployed in warehouses today.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$0.5MKey Investors
Y Combinator
2024-09-25Pre Seed· $0.5M
Company data provided by crunchbase