Natus Medical Incorporated · 1 day ago
RMA & Technical Services Administrator
Middleton, WI
Full-time
Onsite
Entry, Mid Level
$21/hr - $34/hr
2+ years expNatus Medical Incorporated has been delivering innovative neuro solutions for over 80 years. The RMA & Technical Services Administrator will manage the lifecycle of Return Material Authorizations, ensuring efficient processing and high-quality resolution for returned products while collaborating with cross-functional teams to improve RMA operations.
BiotechnologyHealth CareHealth DiagnosticsMedical
Responsibilities
Review, validate, and process all RMA product returns in compliance with established procedures
Investigate discrepant returns, identify root causes, and coordinate resolutions with appropriate teams
Create, update, and maintain case records in Salesforce and related systems, ensuring documentation is accurate, complete, and audit ready
Adhere to all Quality System procedures related to RMA and TS Admin tasks, including documentation standards, asset management, and service workflows
Assist in refining and documenting RMA and TS Admin workflows within Salesforce, including routing, automation, intake processes, and asset-tracking structures
Collaborate with the TS Admin Manager, IT/CRM partners, and global counterparts to ensure scalable, consistent system functionality and process alignment across regions
Support the development and maintenance of Salesforce dashboards and reporting related to RMAs, asset recovery, and revenue-impact trends
Monitor data for operational patterns, discrepancies, or opportunities for improvement and share actionable insights with leadership
Maintain the Outstanding RMA report and provide regular updates to applicable stakeholders
Validate and process Technical Service orders as needed, including warranty, service repair, billable, and replacement transactions
Support credits, rebills, and necessary billing adjustments
Maintain accurate asset records, including status updates, transfers, and associated case documentation
Partner closely with Operations, Finance, Technical Support, and other departments to ensure accurate and timely resolutions for RMAs and service-related needs
Support process escalations and serve as a subject matter resource for both RMA and general TS Admin workflows within Salesforce
Respond promptly to customer and internal inquiries through the RMA inbox and shared TS Admin inbox, providing clear updates on orders, repairs, replacements, and product returns
Qualification
Required
2+ years of hands-on experience in RMA processing, returns management, asset recovery, or similar roles
Demonstrated experience working within Salesforce Service Cloud
Strong understanding of asset lifecycle, repair/return operations, and/or service logistics
Advanced Salesforce skills in reporting, dashboards, and case management
Strong Excel skills (vlookups, pivot tables, data analysis)
Ability to interpret data and translate findings into process improvements
Analytical thinker with strong problem-solving skills
Process-oriented and comfortable documenting workflows, SOPs, and training materials
Highly collaborative across teams, regions, and leadership levels
Excellent written and verbal communication skills
Detail-oriented with strong accuracy in RMA handling and reporting
Independent, proactive, and able to manage priorities in a fast-paced environment
Preferred
Experience designing or improving RMA workflows, dashboards, or case structures within Salesforce
Experience collaborating with IT or CRM teams on system configuration
Experience working in a global environment
Familiarity with EBS, Siebel, OBIEE or similar systems, is preferred
Benefits
Health benefits
401k contribution
7 paid holidays + 2 floating holidays of your choosing
Generous paid time off program
Tuition reimbursement assistance program
Company
Natus Medical Incorporated
Natus Medical Incorporated (Natus) offers medical equipment, software, supplies and services for the diagnosis, monitoring, and treatment of impairments and disorders effecting the brain, neural pathways, and eight sensory nervous systems.
1001-5000 employees
H1B Sponsorship
Natus Medical Incorporated has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (12)
2022 (7)
2021 (7)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$30.76MKey Investors
ROTH Capital Partners
2022-04-18Acquired
2006-08-24Post Ipo Equity· $30.76M
2001-07-20IPO
Leadership Team
James Hawkins
CEO
Recent News
2026-01-08
ArcticStartup
2025-10-07
Company data provided by crunchbase