Apply on Employer Site

NEOGOV · 4 weeks ago

L&I Asst. Director of the Customer Service, Compliance, and Public Safety Division

Thurston County – Tumwater, WA

Full-time

Hybrid

Director/Executive

$99K/yr - $170K/yr

10+ years exp

NEOGOV is a diverse state agency dedicated to the safety, health, and security of Washington's workers. The Assistant Director will lead the Customer Service, Compliance, and Public Safety Division, overseeing operations and initiatives that ensure public safety and effective customer service across the state's offices.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Working to prevent injuries and loss of livelihoods among the public and workers by leading the Contractor Compliance, Electrical, Elevator, Factory Assembled Structures, Plumber Certification and Pressure Vessels programs

Coordinating initiatives to detect and respond to fraud and abuse in the workers’ compensation system and producing strong results by leading the Field Audit, Firm Appeals, Collections, and Investigation programs

Effective Customer Service management and operation in the 19 statewide offices

Develop, maintain, and execute a systematic and innovative approach to keep accomplish the agency mission to keep Washington safe and working

Promote divisional partnership in a manner that promotes teamwork and exceptional customer service and provides leadership to influence the direction of staff and related resources to meet the agency’s mission and goals

Inspire and lead divisional leaders and provide strategic direction for legislative and rule-making initiatives and implementation, financial analysis, information technology, facilities functions, risk management, and agencywide issues affecting the division. This work is done in partnership with other members of the agency’s Executive Leadership Team

Provide leadership through setting goals, performance targets, action plans, operational and policy initiatives, and advocating for agency support and resources for the division

Lead a strategic approach to detecting and deterring fraud and abuse by employers, workers, and health care providers in Washington’s workers’ compensation system

Lead public safety programs to ensure licensing and registering of tradespeople, and inspections of the work are safe and comply with relevant safety standards

Provide strategic oversight and leadership for customer service operations in 19 offices around the state

Participate in or lead agencywide teams in working on coordinated actions, law or rule development, and data sharing

Collaborate with interested parties impacted by policies and legislative proposals

Qualification

Management experiencePublic policy knowledgeStrategic planningCustomer service managementHuman resources managementTeamwork promotionLegislative testimonyConflict resolutionEffective communication

Required

Equivalent combination of experience and education totaling 10 years

Progressively responsible and challenging management experience in public administration, business, workers' compensation, or other lines of insurance, state or federal tax compliance, auditing or accounting, investigation, construction inspection, or related fields

Knowledge and experience in public policy, human resources management, leadership principles, and strategic planning practices

Ability to lead and inspire an organization in a manner that promotes teamwork, exceptional customer service, and provide leadership to influence the organization in offices throughout the state to meet agency mission and goals

Effectively communicate with diverse individuals and groups and mediate conflicts to resolution

Develop and maintain effective working relationships with interested parties, leadership, other professionals, and agency staff

Bachelor's degree in business administration, criminal justice, law, public administration, or closely related field or equivalent relevant experience

Valid unrestricted driver's license and have private insurance if driving a privately owned vehicle on state business