Moving Help Team Leader jobs in United States
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U-Haul · 1 month ago

Moving Help Team Leader

positionPhoenix, AZ
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

U-Haul is looking for a passionate and proactive leader to join their Moving Help team. The role involves leading a team of agents to assist customers via various communication channels and promoting a culture of continuous improvement and collaboration.

LogisticsService IndustryTransportation

Responsibilities

Lead and support a team of agents as they assist customers via phone, chat, and email
Guide agents in troubleshooting and determining the best outcomes for customers
Promote a culture of continuous improvement, innovation, and collaboration
Report, document, and escalate bugs, issues, and concerns to management in a timely manner
Handle inbound and outbound customer service calls, including disputes and escalated concerns

Qualification

Customer serviceTeam leadershipExcel proficiencyWord proficiencyProblem-solvingChat supportInbound/outbound callsCommunication skills

Required

Strong ability to guide and support a team in real time across phone, chat, and email channels
Excellent communication and interpersonal skills, with the ability to engage effectively with diverse customers
Ability to thrive in a fast-paced environment and remain steady in high-pressure situations
A proactive mindset with a passion for identifying solutions and driving improvements

Preferred

2+ years of customer service experience
Experience with inbound/outbound calls
Experience responding to and sending customer emails
Chat support experience
Proficiency with Excel and Word

Company

U-Haul

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Glassdoor3.2
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Their primary service objective is to provide a better and better product and service to more and more people a lower and lower cost.
dateFounded in 1945
location
Capitol Heights, Maryland, USA
people-size10001+ employees
web-link
http://www.uhaul.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2016-01-22Acquired

Leadership Team

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Alyssa Espinoza
Executive Assistant to CEO
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Recent News

ReviewJournal
Nevada moves up in the rankings for moves into the state, U-Haul says
2026-01-16
The Real Deal
Billionaires flee California as 5% wealth tax ballot measure looms
2026-01-11
FOXBusiness.com
Texas, Florida again top U-Haul 'Growth Index'
2026-01-07
Company data provided by crunchbase