DHL Global Forwarding ยท 3 weeks ago
Customer Program Manager
Chicago, IL
Full-time
Hybrid
Mid Level
$80K/yr - $106K/yrDHL Global Forwarding is the world's leading logistics provider, managing the flow of goods and information across global supply chains. They are seeking a Customer Program Manager to serve as a single point of contact for strategic customers, ensuring service excellence and managing customer interactions effectively.
AccountingConsultingFinancial ServicesInformation Technology
No H1B
Responsibilities
Review and ensure achievement of customer specific KPIs and service agreements
Provide performance reporting
Maintain communication with internal/external/third parties to meet customer expectations
Provide proactive problem resolution and corrective actions to ensure excellence in service
Key contact for escalations
Develop sustainable relationship with internal and external stakeholders
Coordinate implementation of business
Participate/lead in customer reviews (QBR and/or MBRs)
Qualification
Required
Strong interpersonal and communication skills and an ability to manage multiple priorities
Strong commitment to customer service and satisfaction
Proficient with email, Excel, Word and PowerPoint
Strong understanding of freight forwarding and the logistics Industry
Analytical and problem solving capabilities
Fluent in English communication (verbal & written)
Benefits
Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Company
DHL Global Forwarding
The Freight Forwarding experts since 1815. Our passion is to enable international trade.
Founded in 2005
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Otto Knohr
CEO, Central America and the Caribbean
Tim Robertson
Chief Executive Officer
Company data provided by crunchbase