Soleo Health · 1 month ago
Collection Specialist
Frisco, TX
Full-time
Onsite
Entry, Mid Level
$19/hr - $23/hr
1+ years expSoleo Health is an innovative national provider of complex specialty pharmacy and infusion services. They are seeking a Collection Specialist to manage medical accounts receivable processes, ensuring timely payment and providing exceptional customer service.
BiotechnologyHealth CareService Industry
Responsibilities
Researches all balances on the accounts receivable and takes necessary collection actions to resolve in a timely manner
Researches assigned correspondence; takes necessary action to resolve requests
Routinely reviews and works correspondence folder requests in a timely manner
Makes routine collection calls on outstanding claims
Identifies billing errors, short payments, unpaid claims, cash application issues and resolves accordingly
Ability to identify potential risk, write offs and status appropriately and report and escalate to management on as identified
Researches refund requests received by payers and statuses refund according to findings
Documents detailed notes in a clear and concise fashion in Company software system
Identifies issues/trends and escalates to Manager when assistance is needed
Provides exceptional Customer Service to internal and external customers
Ensures compliance with federal, state, and local governments, third party contracts, and company policies
Must be able to communicate well with branch, management, patients and insurance carriers
Ability to perform account analysis when needed
Answering phones/taking patient calls regarding balance questions
Using portals and other electronic tools
Ensure claims are on file after initial submission
Identifies, escalates, and prepares potential payor projects to management and company Liaisons
Write detailed appeals with supporting documentation
Keep abreast of payor follow up/appeal deadlines
Submits secondary claims
Qualification
Required
Home Infusion Therapy Experience Required
Previous Home Infusion and Specialty Pharmacy experience required
1-3 years or more of strong collections experience
High school diploma or equivalent; an associate degree in finance, accounting, or a related field is preferred
Knowledge of HCPC coding and medical terminology
Excellent math and writing skills
Excellent interpersonal, communication and organizational skills
Ability to prioritize, problem solve and multitask
Word, Excel and Outlook experience
Preferred
an associate degree in finance, accounting, or a related field is preferred
CPR+ systems experience preferred
Benefits
Competitive Wages
Flexible schedules
401(k) with a match
Referral Bonus
Annual Merit Based Increases
No Weekends or Holidays!
Affordable Medical, Dental, and Vision Insurance Plans
Company Paid Disability and Basic Life Insurance
HSA and FSA (including dependent care) options
Paid Time Off!
Education Assistant Program
Company
Soleo Health
Soleo Health is a pharmacy provider of intravenous and injectable medications for patients with chronic disorders.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-02-03Private Equity
2025-02-03Acquired
Leadership Team
Benjamin Bier
Chief Financial Officer
Holly Flax
Chief Operating Officer
Recent News
Soleo Health Holdings, Inc.
2025-10-14
Soleo Health Holdings, Inc.
2025-10-06
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