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Oracle · 1 month ago

Senior Cloud Support Engineer - OCI Multicloud Support

Nashville, TN, United States

Full-time

Onsite

Mid, Senior Level

4+ years exp

Oracle is a leading technology company, and they are seeking a Senior Cloud Support Engineer to serve as a technical interface to customers and partners. The role involves resolving issues related to Oracle products, requiring in-depth knowledge of cloud computing and strong problem-solving skills.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

Responsibilities

Serve as the technical interface to customers, OEMs, and VARs for resolution of problems related to the installation, recommended maintenance, and use of Oracle products

Research and develop solutions to customer issues with minimal direction from management

Act independently while troubleshooting technical problems to root cause to restore service

Qualification

Cloud NetworkingPublic-cloud platformsTechnical support experienceCustomer service focusEnglish communication

Required

Bachelor's degree in Computer Science, MIS or relevant work experience

4 + years of experience in Infrastructure or cloud-related field

Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing

Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI)

Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service

Good written and verbal English communication skills

Effectively communicate with people on both a technical and non-technical level

Ability to work with a global, remote workforce

Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided

A focus on customer service / satisfaction

Must work from Nashville office 5 days/week and be part of On-Call rotation