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Abercrombie & Kent USA · 1 day ago

Senior Director, Global Learning & Development

Aventura, FL

Full-time

Hybrid

Lead/Staff, Director/Executive

$110K/yr - $135K/yr

5+ years exp

Abercrombie & Kent USA is a leading travel group, and they are seeking a Senior Director of Global Learning & Development. This role is responsible for leading the design and execution of global training initiatives to enhance service excellence and improve client experience across all brands.

TourismTravelTravel Agency

Responsibilities

Design, implement, and maintain a Global L&D framework aligned with AKTG’s strategic objectives and service standards

Partner with regional and functional leaders to identify learning priorities and ensure consistency across brands and markets

Develop and execute clear, concise and engaging training manuals and supporting materials for global use across all AKTG brands

Create and oversee training curriculums, including onboarding, product knowledge, sales & service delivery, and leadership development programs

Design and implement train-the-trainer programs to build local capability and ensure consistent delivery of training across global teams

Collaborate with HR, Sales & Ops to ensure learning initiatives align with organizational goals and competencies

Lead and manage local and regional training teams, fostering a collaborative culture of learning & continuous improvement

Drive regular communication, feedback, and performance management processes to ensure delivery standards and consistently globally

Partner with the IT team, and business leaders to integrate system knowledge and new technologies into training initiatives

Work closely with the IT department to gain deep understanding of AKTG systems and tools (including CRM, TS, and new platforms)

Stay up-to-date on all new system features and ensure these are incorporated into Global training programs and documentation

Oversee the creation and maintenance of centralized learning platforms and digital learning resources to enhance accessibility and engagement

Ensure training documentation and materials act as the single ‘source of truth’ globally for all systems, service, and process standards

Support global alignment of AKTG service and sales standards through effective L&D programs

Implement and monitor training effectiveness via KPIs, assessments, and feedback

Work in partnership with Sales and DMC teams to continuously enhance the customer journey and identify areas for improvement

Own and manage the Global FAM program for all internal educational trips

Lead the end-to-end process including design, communication, participant selection, logistics coordination, post-trip evaluation, and reporting on ROI

Collaborate with DMC and Product teams to maximise destination and product knowledge opportunities through FAMs and training experiences

Establish and track measurable KPIs to evaluate learning impact, engagement, and performance outcomes

Provide regular reports and insights to senior leadership on training adoption, outcomes, and ROI

Identify and recommend continuous improvement opportunities across training methods, technology, and delivery

Oversee and manage the L&D budget including headcount planning and resource allocation across Global teams

Maintain oversight of all FAM trip costs, ensuring accurate tracking, reporting & analysis of spend vs budget

Identify opportunities to optimise spend and enhance value while maintaining training quality and impact

Qualification

Global learning & developmentTraining content developmentManaging global teamsSales & customer serviceTechnology systems proficiencyCollaboration skillsWritten & verbal communicationAdaptability

Required

Strong background in global learning & development, ideally within the luxury travel or hospitality sectors

Proven ability to develop training content, manuals, and materials across multiple markets

Demonstrated success managing global or regional L&D teams

Excellent collaboration skills with cross-functional teams (Sales, Operations, Product, IT, HR, Marketing)

Strong understanding of sales & customer service processes

High proficiency in technology systems with the ability to learn new systems quickly

Excellent written & verbal communication skills

Ability to manage multiple priorities in a fast-paced, global environment

Adaptable, solution-oriented, and able to work effectively across multiple time zones

Minimum 5 years of experience in L&D or training roles

Experience leading global teams

Experience in managing departmental budgets

This hybrid role is based in either our Aventura, FL, or A&K's Downers Grove, IL, office, with a schedule of four days in-office and one day remote per week

Up to 25% travel annually to support training delivery, team leadership and global initiatives

Valid U.S. Passport and Driver's License required

Benefits

Group life insurance

Short-term and long-term disability

Travel discounts through use of an IATAN Travel Professional card

Medical, dental and vision insurance

Supplemental life insurance

Pre-tax healthcare and dependent FSAs

401(k) plan with generous company match

Company

Abercrombie & Kent USA

Abercrombie & Kent was founded in 1962, when Geoffrey Kent and his parents pioneered the first modern luxury safari, a bespoke mobile camp unprecedented in its sophistication.

Founded in 1962

London, England, GBR

201-500 employees