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Courser · 3 days ago

Systems Engineer II

Savannah, GA

Full-time

Onsite

Mid Level

4+ years exp

Courser accelerates the growth of IT service provider companies, fostering dynamic partnerships to deliver impactful solutions. The Systems Engineer II is responsible for managing and supporting the IT infrastructure of client organizations, ensuring efficient and reliable operation of systems and networks while providing technical support.

Information Technology & Services

Responsibilities

Offer solutions to complex IT challenges, ensuring high availability and system performance

Assist with or lead technical projects, such as server migrations, network upgrades, new software implementations, or cloud integrations

Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations

Deploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud services

Monitor and maintain servers, network devices, and other IT infrastructure components

Ensure the optimal performance and uptime of client networks by configuring routers, switches, firewalls, VPNs, and other networking equipment

Troubleshoot and resolve network and server issues, such as connectivity problems, latency, or hardware failures

Implement security best practices, including firewall configurations, antivirus solutions, encryption, and secure authentication mechanisms

Manage vulnerability assessments, patch management, and intrusion detection/prevention systems

Assist in disaster recovery planning and business continuity strategies to minimize downtime during outages

Provide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and security

Serve as an escalation point for complex issues that require in-depth technical knowledge

Monitor the health and performance of client networks and systems using monitoring tools (e.g., Nagios, SolarWinds, Datto)

Optimize system performance through regular maintenance, updates, and improvements

Proactively identify potential issues and take corrective actions to prevent system failures or performance degradation

Support and manage client cloud services (e.g., Microsoft 365, AWS, Azure, Google Cloud) and virtualized environments (e.g., VMware, Hyper-V)

Assist with cloud migrations, configuration, backup, and restore processes

Ensure the smooth operation of virtual machines, storage, and network configurations in cloud environments

Configure and manage backup solutions for client environments to ensure business continuity

Maintain detailed documentation of client systems, networks, configurations, and service tickets

Provide periodic reports on system performance, uptime, security status, and any incidents or issues addressed

Create and update SOPs (Standard Operating Procedures) for common systems and services

Build strong relationships with clients by understanding their needs and providing timely technical solutions

Communicate technical information in an accessible and understandable way to non-technical stakeholders

Participate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvement

Manage project timelines, resources, and communication to ensure successful and timely project delivery

Work closely with other engineers, technicians, and support teams to resolve client issues and implement solutions

Collaborate with account managers to ensure client satisfaction and effective service delivery

Qualification

Systems EngineeringCloud ServicesNetworking ConceptsOperating SystemsVirtualization TechnologiesAutomation ToolsProblem-SolvingScripting LanguagesDatabase ManagementTechnical SupportCommunication SkillsInterpersonal SkillsDocumentationProject Management

Required

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)

4-5 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles

Proficiency in operating systems (e.g., Windows, Linux) and virtualization technologies (e.g., VMware, Hyper-V)

Strong knowledge of networking concepts, protocols, and security practices (e.g., TCP/IP, DNS, DHCP, VPN)

Excellent problem-solving skills, with the ability to analyze complex systems and propose effective solutions

Strong communication and interpersonal skills, capable of collaborating effectively with team members and stakeholders

Preferred

Experience with ConnectWise

Relevant certifications (e.g., CompTIA Server+, Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect) are advantageous

Experience with scripting or programming languages (e.g., Python, Bash, PowerShell) for automation tasks

Familiarity with database management systems (e.g., SQL Server, MySQL) and data backup and recovery solutions

Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and automation tools (e.g., Ansible, Terraform) is a plus

Benefits

Competitive benefits package, including medical, dental, vision, and life insurance

401k match

Unlimited vacation time

Paid sick time

10 Holidays including your Birthday and a Floating Holiday!

Healthy Lifestyle reimbursement

Amazon Prime reimbursement

40 Hours for Volunteer Time

Paid parental leave

Reimbursement for ongoing education and certifications

Learning and development programs

Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.