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Coastal · 2 months ago

Lead IT Support & Application Engineer

United States

Full-time

Onsite

Senior Level, Lead/Staff

$130K/yr - $150K/yr

7+ years exp

Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service strategies. The IT Support Lead orchestrates support operations, mentors the team, and modernizes infrastructure, ensuring smooth service delivery across cloud and on-prem environments.

Financial Services

Responsibilities

Provide expert-level guidance for the IT support team and drive IT Service Management process improvements, fostering a culture of collaboration and continuous improvement

Lead training and documentation efforts, enforce best practices and process adherence, and maintain high SLAs in a compliance-driven industry

Ensure prompt and effective responses to technical inquiries from employees, customers, and stakeholders

Mentor and coach junior IT engineers; foster a culture of accountability, shared knowledge, and service excellence

Automate onboarding, provisioning, patching, deprovisioning, and configuration workflows via scripting (e.g. PowerShell, Python) and infrastructure-as-code principles

Oversee the troubleshooting and resolution of hardware, software, network, and cloud service issues, ensuring minimal downtime

Lead comprehensive device lifecycle management for Windows and MacOS laptop fleets, including automated provisioning, configuration, and compliance monitoring

Develop, enforce, and regularly update procedures, and best practices, emphasizing zero-trust security models, automation, and disaster recovery

Monitor system performance using fleet management, advanced analytics, and proactive tools to identify and resolve potential issues before they impact operations. Maintain, optimize, and secure IT systems, ensuring compliance with regulations (e.g., FFIEC and CPRA) and industry standards

Identify cross-functional process gaps and lead projects to scale service delivery and reduce manual toil

Collaborate with cross-functional teams to implement innovative technology solutions, including AI-driven tools, automation, and cloud-based platforms, to boost operational efficiency

Design and deliver training programs to enhance employees’ technical literacy, focusing on cybersecurity awareness, cloud tools, and modern workplace technologies

Research, adopt, and operationalize technology solutions and emerging technologies, as needed to support IT service objectives

Qualification

Cybersecurity expertiseCloud platformsIT infrastructureAzure ADScripting PowerShellScripting PythonIT service managementOperating SystemsProblem-solving skillsCommunication skillsLeadership skills

Required

Exceptional problem-solving, critical-thinking, and decision-making skills

Knowledge of C, CIS, cloud platforms (e.g., AWS, Azure, or Google Cloud), IT infrastructure, Operating Systems (Windows, MacOS), IdP, and MDM (Intune, JAMF Pro)

Prior experience in a regulated environment (e.g. finance, healthcare) with exposure to NIST, ISO, or similar frameworks

Strong hands-on expertise with Azure AD (Entra ID), Okta, Intune, Jamf, Windows and macOS management systems

Knowledgeable in secure architecture, risk management, change control, and audit response processes

Strong communication skills: ability to interface with business stakeholders, support teams, security groups, and potentially with regulators

Proficiency with modern IT service management (ITSM) platforms (e.g., ServiceNow, Jira Service Management) and ticketing systems

Bachelor's degree in Information Technology, or equivalent experience

7+ years of progressive experience in IT support, infrastructure, or desktop engineering

Preferred

Familiarity with scripting or automation tools (e.g., PowerShell, Python) to streamline IT processes is a plus

Benefits

Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.

Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.

Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.

Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.

Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.

Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.

Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.

401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.

Paid Time Off: Generous vacation and sick leave policies to support your time away from work.

Holidays: Enjoy 11 paid holidays throughout the year.