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Macy's · 1 month ago

Retail Support Associate - Ready to Wear, Stonebriar Centre - Full Time

2609 Preston Road, Frisco, TX, 75034, US

Full-time

Onsite

New Grad, Entry Level

Macy's is a storied retail company that has been a part of American culture for over 160 years. The Retail Support Associate will assist customers in expressing their personal style while maintaining a welcoming shopping environment, ensuring merchandise standards, and supporting sales floor activities.

Consumer GoodsFashionRetail

Responsibilities

Help customers express their personal style and turn fashion into a source of inspiration

Actively circulate the sales floor to understand each customer’s needs, share the benefits of our loyalty programs, and guide them through a seamless shopping journey from start to finish

Maintain merchandise standards, support fitting room and sales floor upkeep, and assist with fulfillment to ensure a polished, shop-ready environment

Begin each day energized and ready to make an impact, wearing their name badge with pride, greeting teammates with a warm hello, and helping ensure the sales floor is clean, organized, and prepared for customers

Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions

Focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships

Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves

Share our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you

Support one another with honesty, care, and collaboration to better serve customers and communities

Strive to improve every day, take pride in work, achieve sales goals, and learn from each other to deliver individual and store results

Qualification

Customer serviceSales goalsProduct knowledgeTeam collaborationResourcefulnessHospitalityTechnology proficiencyEffective communicationAdaptability

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Must be able to read and understand employment policies and safety rules/procedures in English

Be comfortable communicating and collaborating with customers and colleagues

Meeting daily sales goal challenges

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

You can handle electronic devices with no problem

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions