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Primerica · 1 month ago

Program Manager, Zoom Communication Platform

Duluth, GA

Full-time

Onsite

Mid, Senior Level, Lead/Staff

8+ years exp

Primerica is recognized as a Top Workplace and is seeking a Program Manager for the Zoom Communications Platform. The role involves integrating Zoom into the company's communication ecosystem, overseeing vendor relationships, and ensuring effective training and adoption of Zoom tools across the organization.

ConsultingFinancial ServicesInsuranceLife Insurance

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Ensure that Zoom is integrated into our organization

Define how best to describe the benefits of using Zoom, the time saved by using a centralized enterprise tool, and improved metrics to drive improved communications and activities with Clients and Representatives by using Zoom

Act as an ongoing champion for Zoom both internally and with the Field and actively promote new features and functionality available through Primerica's Zoom program

Lead cross functional teams in delivering maximum value from our Zoom relationship

Serve as our liaison to Zoom Corporate

Fully implement and maximize the benefit of our contract with Zoom

Be our primary interface with the Field on Zoom communications and addressing their technical issues

Lead and guide all stakeholders and contributing parties who have a connection to Zoom

Engage with the talent needed to make Zoom successful

Provide guidance to ensure Zoom works with our other tools

Lead stakeholder discovery sessions and demos for senior level internal stakeholders (IT, marketing, operations, legal & compliance, etc.), vendor partners (product and service providers, systems integrators, interactive agencies, development partners, etc.), as well as senior Field leaders to help define what collaboration will be necessary to work through the Zoom road map. In addition to strong technical skills, this position must be able to function well in high performing, agile, integrated product teams and have proven communication skills

Assess process and system use and be laser focused on KPIs to track progress and manage changes quickly relative to Zoom. Will work with the data and analytics team to link metrics and analytics to underlying business objectives from the outset; establish and track metrics to see how often featured are utilized and which features are most valuable; and how use of product influences other behaviors

Identify opportunities for improvement. Defining what "better" looks like is a central responsibility. This requires a strong understanding of technology and user-experience issues in order to make the right tradeoffs in deciding on the product features to develop that encourage repeated use and overcome the barriers that deter Reps from realizing value from Zoom

Market and explain Zoom's functionality and attributes in a clear and compelling way

Help define how best to describe the benefits of adoption and use of Zoom in our business

Provide the analysis necessary to achieve our Zoom goals and evaluate the priority of new features and functionality the Field wants incorporated into Zoom

Consider ways to reduce expenses by using Zoom's technology and sunsetting comparable legacy systems

Coordinate Zoom-related activities

Work closely with marketing and senior Field leaders to develop and execute robust communications and training programs for the Field and home office

These communications will include, but are not limited to, announcements, presentations to the Field, training modules for POL, Zoom webinars as well as executive and Field working group presentations

Troubleshoot Field technical issues with key stakeholders

Qualification

Zoom integrationStakeholder collaborationProject ManagementAgile methodologyData analyticsTraining developmentTechnical troubleshootingCommunication skills

Required

Bachelor's degree or 8-10 equivalent experience in Business, Technology, and Management

Preferred

Project Management Professional License (PMP)

Agile Scrum

SAFE certification

Benefits

Day one health, dental, and vision insurance

401(k) Plan with competitive employer match

Vacation, sick, holiday and volunteer time off

Life and disability insurance

Flexible Spending Account & Health Savings Account

Professional development

Tuition reimbursement

Company-sponsored social and philanthropy events

Company

Primerica

Glassdoor3.9

Primerica is a financial services company that offers financial education, products, and services to their clients.

Founded in 1977

Duluth, Georgia, USA

1001-5000 employees

https://www.primerica.com

H1B Sponsorship

Primerica has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)