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Frontwave Credit Union · 1 month ago

Customer Service Representative: Borrego Springs PT

Borrego Springs, CA

Full-time

Onsite

Entry Level

$17.47/hr - $26.20/hr

1+ years exp

Frontwave Credit Union is a member-owned not-for-profit financial institution serving various counties in California. The Customer Service Representative is responsible for performing routine and intermediate branch and member service duties, including processing transactions, promoting business, and maintaining good member relations.

CreditFinanceFinancial Services

Responsibilities

Process transactions accurately and efficiently to build member confidence and trust, based on established policies and procedures

Assists with night depository duties and armored car deliveries, logging bags, processing deposits, completing change orders, issuing receipts and returning bags to members

Operates a computer terminal or assigned computer to process account activity, determine balances, and resolve problems within given authority

Issues Cashier’s Checks and Money Orders

Identify member’s needs and refer financial products and services to consumers and business members

Receives and processes stop payments, and check hold notices (Reg CC)

Accepts loan payments, notifying the Loan Department for confirmation of payment processing

Maintains and balances cash drawer daily and verifies that cash is sold to the vault in an effort to stay within cash drawer daily limits

Balances teller cash drawer and maintains accurate teller balancing records. Completes necessary research to locate discrepancies, if applicable

Address member inquiries and concerns and refer to appropriate internal resources or Branch Manager for resolution

Records, files, updates, consumer or account information and reports as required

Answers telephone and directs callers to proper Credit union personnel while maintaining a professional and positive phone etiquette

Gather data and process various reports (e.g., currency transactions, returned items, callbacks, etc.)

Complete address change forms and deliver to the appropriate personnel for input

Assist in processing ATM deposits, complete outgoing wires requests, etc

Assist the Accounting Department in researching, when applicable, i.e. data for levies and garnishments, etc

Identify fraudulent activity to help prevent losses to the credit union. Ensure that members are aware of online and mobile banking

Assists in the completion of monthly branch certifications, including but not limited to: Stop Payments, Holds, Negotiable Instruments, Key Log, etc

Maintains member & account files

Open new accounts and complete existing account maintenance, and remain within CIP/BSA compliance, i.e. entity documents, beneficial ownership, etc

Refers loan requests to the appropriate lender

Processes check orders within the core system

Processes, solves and answers basic and complex member transactions, problems or inquiries

May assist with opening and closing the vault daily; including the preparations of incoming and outgoing cash shipments; assistance in balancing vault currency and coin

Troubleshoots issues with ATM/Debit card for members

May assist in the daily balancing of the ATM and Vault daily, ensuring the terminals and Vault supply are sufficient

Completes orders of ATM/Debit Cards

Troubleshoots issues with ATM/Debit card for members

May be required to work at various locations to provide teller coverage when necessary

Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences

Treat members and staff with respect; keep commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions

Follows policies and procedures; completes tasks correctly and on time; supports the Credit union’s goals and values; benefits the credit union through outside activities

Performs the position safely, without endangering health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the

OSHA Act of 1970, which are applicable to one’s own actions and conduct

May assist Branch Manager in conducting unannounced audits of all branch funds and cash limits; ensures the branch is in compliance with established Credit Union policies, procedures and state and federal regulations

Performs all other duties as assigned by management

Qualification

Cash handlingCustomer serviceBranch operationsFinancial products knowledgeCompliance knowledgeCommunication skillsProblem-solving skillsTeam collaboration

Required

High school diploma or general education degree (GED); or 1 year of related experience and/or training; or the equivalent combination of education and experience

Work related experience should consist of a financial institution cash handling and customer service background

Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related

Experience, knowledge and training in branch operation activities, terminology and products and services