Lawson Products ยท 2 days ago
Customer Service Representative, Associate
Chicago, IL
Full-time
Hybrid
Entry Level
$21.50/hr - $21.50/hr
1+ years expLawson Products is a leader in the MRO industry, seeking a motivated Customer Service Representative to provide excellent service to sales reps, customers, and internal teams. The role involves handling customer inquiries, processing orders, and resolving discrepancies in a fast-paced environment.
LogisticsSupply Chain Management
Responsibilities
Responds to a minimum of 40 calls per day in an inbound call center
Maintain a strong performance against established key performance indicators
Input and modify customer orders in SAP system
Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests
Track order shipments and provide proof of delivery upon request
Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments
Process document requests
Process credit and debit memo requests that fall within department policy
Answer common product questions as first line of response
Resolve transactional discrepancies and customer complaints
Other duties as assigned
Qualification
Required
High School Diploma or GED
Effective verbal and written communication skills
Basic computer skills and the ability to navigate company internal and external websites
Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel
Possesses entry-level problem solving skills
Ability to maintain customer-focus and multi-task in a fast-paced environment
Preferred
Minimum 1 year experience in an inbound call center, preferred
Basic maintenance, repair and operational (MRO) product knowledge is preferred
SAP experience, a plus
Previous manufacturing/distribution and sales experience a plus
Benefits
Vision
Dental
Medical
Retirement benefits
Paid holiday
PTO package
Company
Lawson Products
Lawson Products is an industrial distributor of maintenance and repair products.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Ronald Knutson
EVP, CFO
Rick Pufpaf
SVP, General Counsel, Chief Compliance Officer & Secretary
Recent News
2025-10-31
Company data provided by crunchbase