Visa · 1 day ago
Product Manager, Visa Direct Client Experience
Austin, TX
Full-time
Hybrid
Senior Level
$132K/yr - $191K/yr
5+ years expVisa is a world leader in payments technology, facilitating transactions globally. As a Product Manager for the Client Experience team, you will execute the vision and strategic roadmap for Visa Direct Portal, collaborating with cross-functional teams to enhance product delivery and client experience.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
Responsibilities
Partner with the various Product Managers to refine and drive the execution of key initiatives
Translate the high-level strategy and vision into actionable product backlogs and milestones, focusing on automation, operational excellence, and phasing out legacy systems
Conduct thorough market, customer, competitor, and technology research to inform product decisions and execution priorities
Secure buy-in from stakeholders across compliance, engineering, and business teams
Drive an AI-first approach for Visa Direct Portal platform to enhance product discovery, delivery, and client experience
Lead requirements workshops and discovery sessions with clients, regional teams, and internal users to uncover pain points and identify opportunities to improve the Visa Direct Portal platform
Partner closely with the Technical Product Manager to ensure business requirements are translated into robust solutions and technical architectures, ready for engineering development
Oversee the transition from solution design to engineering, ensuring requirements are clearly documented and prioritized for sprints (including both functional and non-functional needs)
Actively participate in agile ceremonies, providing business context and clarifying priorities as features move through development
Manage end-to-end product development from planning through execution and launch, with a focus on delivering on the phased roadmap
Prioritize the product backlog based on customer impact, commercial value, and strategic alignment, working across multiple scrum teams as needed
Collaborate with delivery managers and engineering leads to ensure high-velocity delivery and continuous process improvement
Work closely with Product Marketing and Go-To-Market teams to define launch strategies, product positioning, and user enablement plans
Drive adoption among clients, downstream partners, and internal teams, ensuring successful migration from legacy systems
Measure, monitor, and communicate product KPIs and business impact, including case handling rate improvements, integration success rates, cost savings, and client satisfaction
Lead and participate in requirements workshops, gathering and refining input from regional stakeholders, clients, and internal users to define actionable product features
Collaborate closely with the Technical Product Manager to align solution design and architecture, ensuring clear and complete handoff to engineering for delivery
Continuously prioritize and manage the product backlog, updating it based on feedback, the phased roadmap, and evolving business priorities
Communicate regularly with cross-functional teams—to clarify priorities, resolve blockers, and drive alignment
Actively participate in agile ceremonies such as backlog grooming, sprint demos, and retrospectives, providing business context and making timely decisions for the team
Track and report on key product metrics using insights to drive continuous improvement
Support product launches and adoption by collaborating on go-to-market activities, preparing user documentation, and assisting with internal and external user enablement
Participate in client demo call for the Portal, enable client onboarding on the Portal and work with stakeholders to resolve any client issues with respect to onboarding or usage of Portal
Qualification
Required
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
3-4+ years' proven experience in a Product Owner/Product Manager role within Fintech, SaaS, or enterprise software, ideally with exposure to payments, transaction banking
Experience working in a web portal, ability to liaison with UX design team to enable best user experience
Strong experience working with agile frameworks (Scrum or Kanban), managing backlogs, writing epics/user stories, and leading prioritization
Demonstrated ability to execute on a product vision using market research, customer discovery, and data-driven decision making
Proven track record collaborating with Technical Product Managers or solution architects to translate business needs into technical solutions
Experience with API/integration projects and security-first features is highly desirable
Self-starter with strong accountability and ownership for execution
Outstanding stakeholder management and communication skills, able to influence technical and non-technical colleagues
Analytical, commercially sharp, and detail oriented
Curious, innovative, and proactive in challenging the status quo
Thrives in a fast-paced, scaling environment and enjoys working as part of a high-performing, cross-functional team
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
H1B Sponsorship
Visa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (459)
2024 (424)
2023 (416)
2022 (515)
2021 (351)
2020 (407)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
Small Business Trends
2026-01-04
2026-01-03
2026-01-03
Company data provided by crunchbase