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Floyd|Snider · 1 month ago

IT Desktop Support Tech

Seattle,WA,US

Full-time

Hybrid

Entry Level

$32/hr - $35/hr

1+ years exp

Floyd|Snider is an employee-owned environmental consulting firm looking to add an IT Desktop Support Tech to their collaborative team. The primary role involves providing desktop support to staff and assisting the IT manager with various IT-related tasks, emphasizing technical excellence and customer service.

Business IntelligenceEnvironmental ConsultingEnvironmental Engineering

Responsibilities

Provide desktop support to staff

Support the IT manager with a variety of IT-related tasks

Manage workload

Self-motivate

Fill project gaps when needed

Qualification

Microsoft 365IT support certificationSQL serverTableauStatistical analysisCommunicationAttention to detailProblem Solving

Required

1 – 2 years of professional experience with desktop support customer service in a corporate setting

Experience working with Microsoft 365 and apps (Office, SharePoint)

Successful in a collaborative work environment and able to work effectively with oversight and support from the IT Manager

Ability to manage workload, self-motivate, and fill project gaps when needed

Excellent people skills, including patience and responsiveness

Preferred

Certificate in IT support, or CompTIA certification in A+, Network+, or Security+

Familiarity with SQL server or similar relational databases

Familiarity with Tableau, Python, R, and VBA

Experience with confidence intervals and hypothesis testing through statistical analysis

Experience with SharePoint online page design

Communication – you're able to explain technical concepts in an easy-to-understand way and ensure that IT issues and solutions are clearly documented

Attention to detail – you're able to accurately diagnose issues, follow procedures, maintain clear documentation, and ensure configurations are completed correctly

Problem Solving – you can assess technical issues, identify root causes, determine effective solutions, and implement fixes that restore functionality