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Cowin Equipment Company, Inc. · 4 months ago

Product Support Representative (PSR)

Montgomery, AL

Part-time

Onsite

New Grad, Entry Level

Cowin Equipment Company, Inc. is seeking a Product Support Representative (PSR) to manage customer jobsites and oversee the Parts Department. The role involves promoting products, assisting customers with parts identification, and ensuring customer satisfaction within a specific sales territory.

IndustrialManufacturingRental

Responsibilities

Reports to Product Support Mgr for all job responsibilities

Responsible for promoting all of CEC products and services

Responsible for all parts ordering at customer jobsites and expediting parts on backorder

Assist customers with identifying their parts needs and obtaining the correct parts

Responsible for the coverage, retention, development and customer satisfaction of a specific group of customers within the appropriate sales territory

Maintains a high degree of efficiency with regards to the parts business and functions performed in ordering, to instill customer confidence, assurances and satisfaction with CEC’s Parts Department service

Diplomatically handles customer complaints in a friendly, pleasing and personal matter - reports any condition, which might need other company attention

See that promises are maintained and deliveries are made on schedule - advise customer of any known delays

Makes recommendations for new markets and improvements

Develop in conjunction with the Product Support Mgr service programs to assigned customers (maintenance programs, machine repairs, inspections, oil sampling)

Perform / coordinate market and opinion surveys

Develop and grow market share in the Central Alabama region

Maintain excellent customer relations

Maintain high employee morale

Call reports are to be completed as specified by company procedures/policies

Track competitive company sales positions and market positions

Conduct ongoing surveys for each customer to determine the wants and needs for the future

Maintain and regularly update a population list (model numbers and customer names)

Follow all policies and procedures as specified in company manuals

Assist with the performance of the annual physical inventory

Works with other department personnel in order to assist them with parts information as required

Assist when directed with mechanics on pulling machine inspections and inputting information collected into the NDS system

Serve as a back-up to the front counter in the parts department, as directed by the Product Support Mgr

Assist as needed in working in the warehouse, stocking parts, handling freight and processing stock transfers

Back-up the Product Support Mgr when he is out of the office or on vacation

Performs any other duties as assigned by the Product Support Mgr

Qualification

Parts orderingCustomer relationsSelling skillsForklift operationOverhead crane operationInterpersonal communicationProblem solvingReliabilityAdaptability

Required

Personable and highly motivated

Problem solver

Reliable and ethical

Ability to adapt to various forces including customers, suppliers, department employees, co-workers, and manufacturer representatives

Strong selling skills

Strong interpersonal communication skills

Ability to operate a computer

Ability to drive a vehicle

Ability to operate a forklift and overhead crane

Ability to perform physical tasks including twisting, climbing, lifting, carrying, pushing, pulling, standing, walking, squatting, crawling, bending, fine manipulation, and simple grasping

Ability to lift and carry parts and components ranging from 5 - 100 lbs

Ability to push and pull parts over concrete, asphalt, and dirt surfaces

Availability to be on call 24 hours a day

Ability to maintain customer satisfaction and develop customer relations

Ability to handle customer complaints diplomatically

Ability to track competitive company sales positions and market positions

Ability to conduct ongoing surveys for each customer to determine future wants and needs

Ability to follow all policies and procedures as specified in company manuals

Knowledge of OSHA / MSHA standards relating to the heavy equipment industry

Company

Cowin Equipment Company, Inc.

Cowin Equipment Company is an equipment dealer specializing in heavy construction equipment for general contractors, mining/quarrying, industrial, forestry, and other industries.

Founded in 1938