Boeing · 1 month ago
Field Service Intro Representative (Experienced or Senior)
USA - Seattle, WA
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $161K/yr
3+ years expThe Boeing Company is looking for Field Service Intro Representatives to support airline customers at their facilities. The role involves providing technical support, troubleshooting, and developing solutions to ensure seamless operations of Boeing products.
AerospaceIndustrial
No H1B
Responsibilities
Use multi-disciplined technical expertise & company knowledge to assist the customer to achieve and sustain a high level of 737, 777 and/or 787 (and other legacy models) dispatch reliability and proficiency in the operation & maintenance of company products by investigating product problems, determining cause, and developing & implementing corrective action
Understand customer expectations and assist the customer in interpreting and using support data & documents, provide technical On-the-Job training of aircraft systems and Boeing products and services
Act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds
Work unsupervised for extended periods of time, in a wide variety of cultural & economic environments
Provide technical & operational product data to Boeing organizations
Extensive travel is required; multiple / continuous short-term assignments
The position requires proven critical thinking and communication skills plus the ability to work independently as well as within a team
Requires the ability to communicate effectively with all levels of managements and customers
FSR must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires
FSR will be sent on multiple / continuous airplane introduction assignments ranging from 30-90 days and based in Seattle, WA, between assignments
Experience in 737, 777 and/or 787 Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Experience in 767, 747, or other legacy models is desirable
Prior customer support experience desired
Contingent on model-based experience and business needs, selected candidate will be part of the 737MAX, 777X or the 787EIS (Entry Into Service) teams
Qualification
Required
Technical or engineering degree or Airframe and Power-plant (A&P) license (or equivalent license from other country regulatory agency such as EASA B1/B2)
3+ years of experience understanding and communicating technical issues
3+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc.)
Ability to obtain a valid travel passport
Ability to travel internationally up to of 75%
Must be willing to be on call 24x7 as required to support emergent airline customer requirements
Preferred
5+ years of related work experience or an equivalent combination of education and experience
5+ years of experience with 737, 777 or 787 Operations, Systems, Avionics, engineering and/or Flight Test preferred
5+ years of experience coordinating technical solutions for airline customers
Be able to travel for repeated short-term assignments
Be willing to accept back to back assignments both foreign and domestic
Prefer prior experience in a Customer Support organization
Must be familiar with 737, 777, 787 or other models airplane systems, aircraft ramp environment, airline operations and aircraft troubleshooting
5+ years of experience using strong verbal and written communication skills
Benefits
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Programs that provide for both paid and unpaid time away from work
Company
Boeing
Boeing offers commercial, defense airplanes, space, security systems, and global services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
CJ Nothum
CEO & Executive Communications, Senior Manager
Colton Engelke
CEO and Executive Communications
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