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Enterprise · 22 hours ago

Entegral Associate Customer Delivery Manager - Remote

United States

Full-time

Remote

Entry, Mid Level

$68K/yr - $82K/yr

2+ years exp

Entegral is a SaaS business-to-business solution that enhances the customer experience in the insurance replacement and automotive repair markets. The Associate Customer Delivery Manager is responsible for providing product and technical guidance, managing project delivery from discovery to onboarding, and ensuring successful customer implementations.

AutomotiveEnterprise SoftwareInternet

Growth Opportunities

No H1B

Responsibilities

Manage multiple medium deliveries and assists with medium to large complex global SaaS API integrations and UI implementations to completion ensuring customer relationship success, working with multiple resources and managing project teams effectively

Creates and manages work plans to deliver contractually defined implementations in the Statement of Work; define and communicate tasks and milestones to track work effectively and communicate openly with internal and external stakeholders at all levels to ensure project status is visible and accessible

Serve as the primary escalation point for owned small/medium projects regarding implementation and product delivery issues and risks; practice effective risk management and change management processes to minimize exposure, working with senior management to implement solutions

Coordinate and/or execute the completion of software setup configuration with project resources, ensuring deliverables and configurations are on time, within budget and meet quality standards

Coordinate and facilitate customer user acceptance testing and product training with customer stakeholders and users

Manage software launch activities with the customer, Product, IT and Contact Center for small/medium deliveries and assist with coordination for large or complex deliveries

Conduct interim and post-project reviews; assess the need for an recommend improvements for future projects; champion new processes and methodologies within the Customer Success, Customer Delivery team and throughout the global enterprise

Qualification

SaaS integration experienceAPI managementProject managementAgile framework experienceGoogle SuiteJIRAConfluenceCommunication skillsOrganizational skillsCross-functional collaborationAdaptability

Required

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

Must be minimum 18 years of age

Bachelor's degree or Technical/Vocational Degree

2+ years of customer delivery/ customer software integration experience in the SaaS sector including the following: Managing multiple small to medium API Customer Integrations, Identifying implementation success factors, configuring and testing API Integrations and UI products, Implementing and testing system integrations between multiple internal and external environments and products, Capturing and sharing key integration decisions and insights, Controlling project scope, quality, & timeline, Manage customer onboarding, user implementation, and post-launch monitoring

2+ experience working hands-on with development teams and product managers in an Agile framework

Experience with Google Suite, MS Office Products

Experience working with JIRA, Confluence, LucidChart, and other enterprise collaboration tools

2+ years experience managing Alpha/Beta/General Availability enterprise SaaS customer product offerings

Must be able to work 8:00am - 5:00pm CT

Must be located in one of the following locations: IL or WI

Must live within a 50 mile radius of Madison, WI