Bank OZK · 2 days ago
Digital Banking Specialist I
Ozark, AR
Full-time
Onsite
Entry Level
1+ years expBank OZK is a nationally recognized leader in financial services with a legacy of over 120 years. The Digital Banking Specialist I is responsible for assisting Digital Banking management with various tasks, including customer enrollment and support for digital banking services.
BankingFinanceFinancial Services
Responsibilities
Assists branch employees with Digital Banking related issues
Verifies, orders, and processes ATM/debit cards
Verifies and enrolls customers in Online and Mobile Banking
Verifies and assists customers within online account opening
Verifies and performs review on ATM/Mobile deposit review
Performs routine maintenance requests from customers and branches on ATM/debit cards
Performs routine maintenance requests on customer accounts in Voice and Internet Banking
Scans and indexes Digital Banking forms
Answers customer service related telephone calls when necessary
Maintains good punctuality and attendance at work
Follows Bank policy, procedures, and guidelines
Qualification
Required
High school diploma or equivalent required
Minimum of one (1) year of experience using a computer, including Microsoft Word and Excel, required
Experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
Knowledge of online and digital banking systems
Knowledge of imaging systems
Ability to communicate effectively both verbally and in writing
Ability to demonstrate excellent and effective customer service skills
Ability to work independently without close supervision
Ability to adapt well to change
Ability and desire to respond promptly to customer needs
Ability to maintain confidentiality
Ability to troubleshoot issues on standard, sensitive, and/or complex accounts
Ability to demonstrate accuracy, thoroughness, and attention to detail
Ability to interact effectively and professionally with management and staff at all levels
Ability to train and mentor junior staff
Ability to learn, follow, and interpret Bank policies and procedures
Ability to work extended hours as necessary to accomplish work objectives
Skill in using computer and Microsoft Office, including Word, Excel, and Outlook
Benefits
Generous PTO
401(k) matching
Health, dental, vision (and pet!) insurance
Special perks and discounts
Company
Bank OZK
Bank OZK provides banking services including savings account, loans, debit, and agricultural lending.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-07-17IPO
Leadership Team
Eric Munson
Senior Vice President, government and institutional banking
Recent News
2025-12-26
2025-12-18
Company data provided by crunchbase