HAVI · 21 hours ago
Strategic IT Support Specialist
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $95K/yr
5+ years expHAVI is a global company focused on supply chain innovation and management. The Strategic IT Support Specialist plays a crucial role in providing on-site technical assistance to end-users, ensuring operational continuity and enhancing user satisfaction through effective support and problem resolution.
Construction
Responsibilities
Collaborate with the Global IT support team, including Help Desk, Infrastructure, Network, and Security teams, to efficiently diagnose, troubleshoot, and resolve complex technical issues
Manage critical hands-on tasks such as hardware installations, maintenance, replacements, and troubleshooting network connectivity to ensure optimal system performance
Act as a key representative for IT initiatives and global projects, aligning local execution with organizational strategy and objectives
Deliver tailored technical assistance to senior leaders and VIP users, ensuring high-touch support and rapid resolution of critical issues that could impact business operations or decision-making processes
Follow standard ticketing protocols to document, prioritize, and resolve issues
Collaborate closely with centralized support teams to ensure alignment and effective handovers
Maintain meticulous records of issue resolution and technical procedures, contributing to a shared knowledge base and promoting continuous process enhancement
Provide training or guidance to end-users to foster self-reliance and technological competence
Qualification
Required
Bachelor's degree level or equivalent work experience in IT Operations
Experience working on Service Management
Proficient in English
Team Player with good communication skills
Ability to work independently with minimum supervision
Minimum of 5+ years of experience in IT fields such as IT Operations, Helpdesk or Networks
Familiarity with IT Services, Security, administration and change management
Knowledge of Office 365, Windows OS and Windows Servers and Networking
Experience supporting software, hardware or network issues
Good communication skills
Team player at international level and in virtual teams
Analytical and problem-solving capabilities
Preferred
ITIL certification is preferred but optional
Benefits
Generous Medical, Dental, Vision And Other Great Benefits
Paid parental and medical leave programs
401(k) with a company match component and profit sharing
15 days of paid time off plus company holidays
Hybrid work model with flexibility
Tuition reimbursement and student loan repayment assistance
Company
HAVI
HAVI, part of Morgan Street Holdings, a Chicago-based company and private investment group, is a global leader in integrated supply chain management for the food industry, providing end-to-end solutions for retail, quick-service restaurants (QSR), and food service (FSR) in over 30 markets.
10001+ employees
H1B Sponsorship
HAVI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (4)
2022 (4)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Frank Ravndal
Chief Executive Officer
Carol Cienkus
Chief Financial officer
Recent News
2022-11-24
Company data provided by crunchbase